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Salary: £31,930 to £38,248 per annum pro rata

Location: Hybrid –London (More London Place)

Hours: 36 hours per week

Contract Type: Permanent

Are you passionate about providing an excellent digital customer experience?

We’re looking for a Digital Experience Executive to join our team, responsible for supporting the Digital team on the delivery of an excellent customer experience on our group digital channels.

Reporting into the Digital Experience Manager, you’ll work across a number of digital platforms for company website updates, online content creation, and execution of digital marketing campaigns. As part of a cross-functioning team you’ll support the delivery of the group’s digital strategy. Digital channels will include websites, authenticated services such as the Clarion Housing online account, chat bot, and any other online channels as they are developed.

You’ll have extensive experience of successfully working on external facing corporate websites using content management systems at an enterprise level. You’ll liaise with approved business web contributors to ensure Business as usual web work is delivered effectively on-time and is in line with customer and business priorities. You’ll ensure all content is optimised, tagged and tracked appropriately according to set digital standards using analytical tools. You’ll also be responsible for measuring success of changes and influencing future digital activity. Solid knowledge of digital best practice including accessibility across mobile, desktop and social channels and experience of editing digital content following online copywriting standards.

We’ll look to you to support the Digital team on administration tasks such as maintaining and managing the team inbox and responding to requests in a timely manner, and by delivering online marketing campaigns in conjunction with the marketing team.

If you are passionate about putting the customer first and have experience of managing and prioritising conflicting workloads, then we want to hear from you!

Closing Date: Thursday 9th March 2023 at midnight.

For further details on this vacancy and to download the role profile please visit our website or click ‘apply’.

Applicants will be expected to work from the office in More London Place approximately one day every two weeks.

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in the UK for the duration of your employment.

About Clarion Housing Group

Clarion Housing Group is the country’s largest social landlord with more than 350,000 people nationwide calling a Clarion home their own.

Our mission is to provide affordable homes for those who need them most, and our development arm (Latimer) builds thousands of new homes each year across the country.

We know that having a safe and secure home enables people to build better lives, and we believe being a good social landlord is about making a difference to our residents and communities.

Our charitable foundation, Clarion Futures, works with charities, social enterprises and other organisations to provide employment support and apprenticeship opportunities to residents, as well as money management advice and help getting online.

Diversity and Inclusion

We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.

We’re committed to building a strong, diverse workforce and making Clarion an inclusive place to work.