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Orbit is a fantastic business and one that’s really going places.

Orbit was formed in 1967 with the aim of providing good-quality housing for people who would otherwise not be able to afford to buy their own home.

Over 50 years later, we’re one of the leading housing providers in the UK. Our services have diversified, our housing portfolio has expanded, and our reputation as an innovator within our sector has grown. But one thing that has never changed. Our belief in people and what they can achieve.

Your role at Orbit.

The Digital Operations department drives the development of digital strategies across new and existing Orbit customer channels. The team works to create a consistent customer experience in the digital world and serves as the centre of expertise on the delivery of Customer Outcomes utilising Omni channels focussing on service delivery and operations. The team are instrumental in unlocking Orbits potential in maximising customer experience, digital presence and customer satisfaction across digital channels, as well as the setup, analysis and provision of insights to maximise Orbits vision of offering our customers a channel of choice.

The role of the Digital Data Analyst is to produce and analyse management information, transactional customer data and operational performance information from the Customer Hub. You will produce a variety of regular performance reports as well as bespoke reports that respond to changing operations needs, interrogating our data to provide real, actionable insight to management and key stakeholders.

You’ll ensure that the Customer Hub teams are utilising all available tools and data assets to best manager our operations and understand customer insight and behaviour. As a data export within the hub, you’ll play a key role ensuring the Customer Hub is a data-enabled centre, seeing data as an asset that we need to use.

The Digital Data Analyst will build an information dashboard upon joining Orbit and contribute to our performance management framework, providing advice and guidance to ensure we have the right measures in place to support business assurance.

What will help you make a difference.

You will be an experienced analyst with proven ability to translate data and information into insight that our operational teams can utilise to improve performance and outcomes for our customers.

• Experience and knowledge of a range of IT systems and tool to enable excellent data analysis and reporting.
• Experience of PowerBI, Excel SQL (essential)
• Experience of Python, Google Analytics (desirable)
• Understanding and experience working with performance management frameworks, KPI’s and SLAs.
  Awareness and understanding of data analysis within contact centres and operations.

We know that an inclusive environment makes us more accessible and ensures we attract, engage, promote and retain great people. We welcome applications from all individuals regardless of background, age, gender/gender identity, sexual orientation, ethnicity/nationality, religious belief, faith or disability. As part of our Armed Forces Covenant commitment, we welcome ex-services professionals to consider career opportunities at Orbit.

Why Orbit?
Rewarding your contribution.

For those who want or need more of a work life balance our view is that this role is suitable for WorkSmart. This means we would consider a more flexible working arrangement, where your hours and work location are managed according to business, customer and personal needs. Agile working arrangements will be discussed during the interview process.

Some of our core benefits include:

• Group incentive opportunity up to 15%
• 27 days annual leave plus bank holidays and the “Orbit day”
• Private medical insurance
• Excellent contributory pension scheme
• Life assurance
• A great pick and mix of flexible benefits including the option to buy and sell holiday and much more

Our culture and purpose.

We know that great people are central to achieving our ambitions and as such we want everyone to have a voice and make a positive difference. We are proud to be a Sunday Times 100 Best Companies to work for, this demonstrates we place people at the heart of everything we do. We continue to create a culture that celebrates diversity and an environment where everyone feels able to contribute towards achieving together.

We support our colleagues to be at their best through our wellbeing programme #ThisIsMe, our corporate learning programme, opportunities for professional development, our innovative approaches to making the world and our homes a greener place and our leading reward and recognition package. Because of this our people tell us Orbit is a great place to work for.

At Orbit, our people are enthusiastic and passionate about making a real difference to our customers and communities. We are one team where everyone is connected and encouraged to have the freedom to think differently.

Each year we build many new affordable homes and manage a total portfolio of around 45,000 properties. Over 100,000 people live in an Orbit home and our innovative approach empowers every one of them to grow and thrive. We are commercially driven. The more profit we make, the more we invest into the communities that we work for, improving services and playing a key role in driving UK housing growth.

Work for Orbit. Believe in people.

We have so much more that we’d like to share with you so please submit your CV demonstrating the value you could bring to Orbit.

We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.