DI NCGI-T - Information Communications Technician (ICT) (Level 3 Apprentice) – EO Wyton, East of England, England
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About the job
Benefits
Things you need to know
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Location
About the job
Job summary
Are you looking for a career change, an opportunity to tackle new challenges, or just starting out and looking for the right career path?
Are you interested in a career in the Digital Data and Technology (DDaT) Profession and want to earn whilst you learn?
If so, this opportunity in Defence Intelligence (DI) could be the job for you!
As part of the Ministry of Defence (MoD), DI provides intelligence analysis, specialist outputs and advice supporting decision making across all levels of defence and government. At the heart of DI, is the National Centre for Geospatial Intelligence (NCGI). NCGI works in partnership with various agencies to provide the latest intelligence products to customers.
The Technology branch of NCGI (NCGI-T) is one of the enabling teams, providing IT infrastructure, CIS services and project support, enabling NCGI staff to work efficiently with the appropriate resources whilst assuring the delivery of new technology solutions.
This position is advertised at 37 hours per week
Job description
We are currently looking for someone with a keen interest in the DDaT Profession to join us as an Information Communications Technician (ICT) apprentice.
This is a unique and exciting opportunity to work for a forward thinking organisation that is committed to investing in your development and future career progression.
As an ICT, you will undertake a level 3 learning programme while getting real work experience within the Systems Support Team (SST).
As part of a mixed cohort of ICT apprentices, gaining new skills in a supported learning environment.
This is an intensive learning programme, as an apprentice you will have a minimum of 20% of your working time to undertake your learning and development activities related to the programme but to be successful you will also need to use some of your own time for additional study and complete assignments.
Person specification
Main Responsibilities:
- Provide technical support to customers for internal and deployable systems through various communication channels.
- Establish and diagnose ICT problems/faults using the required troubleshooting methodology and tools. Undertake the relevant processes with the relevant tools and technologies to resolve ICT technical issues
- Interpret technical specifications relevant to the ICT task and apply appropriate testing methodologies to hardware or software.
- Apply the appropriate security policies to ICT tasks in line with policy.
- Liaise with customers to take to resolve issues or set up systems, keeping them informed of progress.
- Document or raise ICT tasks as appropriate to ensure a clear audit trail and progression of issues
- Install and configure relevant software and hardware as appropriate.
- Coordinate security access requirements and permissions for customers raising as necessary.
- Support the roll out of upgrades or new systems or applications
Alongside the study we will support a programme of on job training to develop your experience and practical knowledge in support of your qualification.
The apprenticeship position is a 23 month fixed term contract moving to the offer of a permanent contract on successful completion of the apprenticeship.
Desirable Criteria
- An understanding of Microsoft Windows Server and Workstations.
- Experience working with LINUX.
- Awareness of virtual environments.
- Some user experience with VM Ware or equivalent.
All jobs advertised in DI are subject to fair and open competition.
Qualifications
If you already hold a qualification at Level 3 or higher you may still be eligible for this apprenticeship if your current qualification is in a different subject.
Behaviours
We'll assess you against these behaviours during the selection process:
- Changing and Improving
- Leadership
- Working Together
- Communicating and Influencing
Benefits
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension
Please note: Interview travel expenses will not be reimbursed.
Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.
This post does not offer any assistance with relocation allowances, however, some applicants may be eligible to claim Apprentice Living Away from Home Allowance.
Discover My Benefits
Please follow the link to visit the Discover My Benefits site which showcases the benefits and discounts offered when working as a civilian for the MOD.
https://discovermybenefits.mod.gov.uk/civilian/
The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment by 31st December 2022. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.
MOD Recruitment Satisfaction Survey – we may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Notice sets out how we will use your personal data and your rights.
https://www.gov.uk/government/publications/ministry-of-defence-privacy-notice/mod-privacy-notice/
Things you need to know
Selection process details
At the initial sift, applicants will be assessed against their experience:
A CV will be required for this application. You will submit using the CV template provided on the CS Jobs dashboard in part two of your application, detailing job history, previous experience, and skills.
At interview, applicants will be assessed on the following Civil Service Behaviours:
- Changing and Improving
- Working together
- Leadership
- Communicating & Influencing
The sift will take place within 4 weeks of the job closing and candidates will be advised of the results, at all stages, via the website. Interview dates are to be confirmed.
You must have the right of abode in the UK and have been ordinarily resident in the EEA (including other countries determined within the EEA or those with bilateral agreements), for at least the previous three years on the first day of learning.
As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical.
The role currently being advertised has not been assessed as business critical and is therefore NOT open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer of employment withdrawn.
This job is open to UK nationals only. Applicants must meet the security requirements before being appointed, therefore a provisional offer of employment will be made whilst the vetting procedure takes place. This process can take several months.
A formal offer will be made once clearances are obtained. Should clearances fail to be obtained the provisional offer will be rescinded. Further information can be found in our Vetting Charter
Equality and Diversity Statement:
Our people are vital to everything we do at NCGI. We believe that your unique experiences, views and understanding of the world will provide a vital perspective and positively contribute to our work.
We recognise that great minds do not think alike and are aiming to increase our neurodiversity representation at all levels.
As an equal opportunities employer we recruit, develop and promote people based on merit and inspire to create an inclusive workplace free of discrimination. We actively seek candidates from a diverse group of backgrounds and communities. We recognise the importance of a good work life balance, so we do everything we can to accommodate flexible working, including part-time and job shares for all our roles. Please let us know in your application or at any stage throughout the process if you would like further information.
The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: [email protected]
Feedback will only be provided if you attend an interview or assessment.
Security
See our vetting charter (opens in a new window).
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Apply and further information
Contact point for applicants
Job contact :
Recruitment team :
Further information
Applicants should monitor their Civil Service Jobs application centre regularly for updates.
Some of MoD’s Terms and Conditions of Service (TACOS) changed from 3 February 2014. Those TACOS changes applied to Broader Banded and Skill Zone staff who were new recruits to MoD or who were appointed to a post on substantive promotion, progression or advancement. On the same basis, the TACOS for Departmental Retained Grades changed with effect from 01 September 2014.
All employees joining MOD who are new to the Civil Service will be subject to a 6-month probation period (unless otherwise advised) effective from the employment start date.
Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.
Complaints
Please be aware that the selection and interviewing of applicants is the responsibility of the Recruiting Line Manager (RLM) and not the Defence Business Services (DBS) Resourcing team. DBS do not play any part in the selection and interview process.
Therefore, if you wish to discuss your feedback, or you are dissatisfied with your markings, you should in the first instance raise this with the Recruiting Line Manager of the vacancy.
If you are dissatisfied with the service you have received from DBS, or believe that DBS has failed to follow the recruitment process in line with the Civil Service Commission principles of selection for appointment on merit on the basis of Fair and Open competition, you can raise a formal complaint. by writing to DBS at the following address:
Complaints Management Team, Defence Business Services, Oak Building Mail Point #6109, MOD Abbey Wood North, Bristol, BS34 8QW
If after raising your complaint with DBS you remain dissatisfied you can complain directly to the Civil Service Commission at the following address:
Civil Service commission, Room G/8, 1 Horse Guards Road, London, SW1A 2HQ
Or by email: [email protected]
Cabinet Office Fraud Checks
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant whose details are found to be held on the IFD will be refused employment
Civil Service Recruitment Principles
Please see the link below for the civil service recruitment principles.
https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/
To find out a bit more about what it’s like working for MOD, visit the Civil Service Careers Website
https://www.civil-service-careers.gov.uk/departments/working-for-the-ministry-of-defence/
Please see the MOD Privacy Notice link below which describes how we will use your personal data, explains your rights and gives you information you are entitled to under Data Protection legislation.
https://www.gov.uk/government/publications/ministry-of-defence-privacy-notice/mod-privacy-notice
