DESP Bookings Call Handler High Wycombe, England
Job description
About The Role
Role: DESP Bookings Call Handler
InHealth Intelligence has been and continues to be a proud supporter of the Diabetic Eye Screening Programmes across NHS England and since 2011, InHealth Intelligence has grown to offer fully managed services across the country. To increase efficiency, we also built our own software system which enables us to adapt and change to meet the requirements our employees to achieve a better user experience.
Due to our bespoke software system, we are helping our parent company (InHealth) with the coordination side of Lung Screening, as a Customer Service Advisor in our Lung Screening department, you’ll be the first point of contact for all patient enquiries relating to appointment scheduling in our busy office based in Winsford. To be successful in the position, you’ll be able to communicate with members of the public from a variety of different backgrounds and be able to rely on your organisation skills to meet the requirements of our patients. You’ll also be Flexible and be able to work in our in weekly working pattern as required.
Duties
- Receive and handle inbound calls from patients looking to book or amend an appointment
- Ensure that patients are provided appointment dates/times suited to their needs
- Contact new patients to remind them of their appointments
- Escalate any issues as and when they arise
- Maintain appointment data on internal systems for reporting purposes
- Responding to and actioning emails where needed
- Maintain and ensure observation of robust quality assurance measures to meet national standards
- Develop and maintain excellent relationships with all key stakeholders.
- Arrange and undertake telephone triage appointments to establish risk scores and eligibility for further appointments
- Schedule CT scan appointments on hospital system, liaising with the hospital team to add patients if needed
- Respond to patient queries regarding the lung health check process and their outcome
Experience
- Be experienced in dealing with customers and/or patients and know how to handle their queries effectively and sensitively
- Educated to GCSE or equivalent Qualifications and or training/experience in Patient Care
- Understand the importance of patient confidentiality and be aware of data protection
- Have excellent verbal and written communication skills
- Have responsibility for the health, safety and welfare of self and others and to comply at all times with the requirements of health and safety regulations
- Maintain and ensure observation of robust internal quality assurance measures to meet national standards
- Be comfortable with audits and reporting
What's in it for you
What can InHealth offer you?
We offer a fantastic benefits package, which is available through a mobile-enabled rewards platform, called InJoy. This is your place to access thousands of offers and discounts on a wide range of products and services relating to: fashion, travel, eating out, technology, leisure and more!
In addition to this, we also offer:
- 25 days annual leave (plus bank holidays)
- Generous company contribution pension scheme
- Fantastic learning and development opportunities
- 24/7 access to a dedicated well-being hub and an Employee Assistance Programme
- Monthly award programme and online peer-to-peer recognition
- Refer a friend bonus
- Discounts on InHealth’s healthcare services
- Smart tech, Cycle to Work and thousands of discounts and cashback options
- Paid-for professional memberships and more!
Making sure our people are happy at work is one of our main priorities, which means giving them as many opportunities as we can to support their personal and professional growth. We also have an innovative approach to personal and professional development, helping you to be the best version of you and giving you a real career pathway.
About Us
About us:
“InHealth Intelligence are a great company to work for, they make you feel welcome from the very first day and my team are all friendly, welcoming, and eager to help me settle into my role. My role offers something different each day as each patient is unique and there is always something new to learn. Coming mainly from a warehouse background, this role is completely new to me, however the support and assistance given to me by my team has helped to make the transition seamless & pain free and I am really enjoying my time here with IHI.”
InHealth Intelligence is part of the InHealth Group which is the UK’s largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 4 million people in their healthcare journeys, the majority of these are NHS patients and service users.
As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues.
Our mission is to be the preferred provider of high-quality diagnostics and healthcare solutions in hospitals and in accessible community settings, serving 5 million patients from 1,000 locations by 2025.
