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On-Site Desktop Support Engineer - Urgently needed - Milton Keynes, United Kingdom

Working for a Managed Service Provider (MSP) the ideal candidate will supply services to our customer as an On-Site based resource. Working as part of the client team to provide services as required and assisting the staff to provide an excellent customer experience.

• Provide professional deskside IT support
• Minimum 3-4 years experience as desktop engineer
• Essential Technical Skills : Windows 7 - Windows 8/8.1 - Windows 10 - SCCM -2019 – McAfee/EPO – 5.10 - AD/DNS
• Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
• Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
• Utilise the ticket management system to record, update and resolve tickets from the Helpdesk
• Collaborate with other support groups to help troubleshoot client issues
• Utilise tools for building, monitoring and troubleshooting client devices
• Upholding procedures for logging, reporting, and statistically monitoring desktop operations
• Meet or exceed expected customer service levels
• Other duties as assigned by the Desktop support manager
• Job Types: Full-time, Contract

Job Types: Full-time, Permanent, Fixed term contract

Salary: £25,000.00-£30,000.00 per year

Benefits:

• Company pension
• Gym membership

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Milton Keynes: reliably commute or plan to relocate before starting work (required)

Experience:

• Desktop Support: 4 years (required)

Work Location: In person

Reference ID: MK/DTE/2033