Desktop Support Engineer Oxford, England
University of Oxford
Full Time
Oxford, England
36024 - 44263 GBP ANNUAL Today
Job description
Are you ready to be part of an inspiring work environment that has gained international acclaim as a world-class centre of excellence? At the University of Oxford, we are renowned for our ground-breaking research that addresses global challenges, from pioneering carbon emission reduction to developing vital pandemic vaccines.
Discover the Opportunity
We're thrilled to present a captivating opportunity to become a valued member of the Desktop Services team within our esteemed IT Services Department. As a Desktop Support Engineer, you will play a pivotal role in enhancing our IT services, contributing to the seamless functioning of teaching, learning, research, and administration.
Within IT Services, we are dedicated to providing robust, dependable, and high-performing IT facilities tailored to the unique needs of our diverse community. We foster a culture of appreciation and inclusivity, creating an exceptional workplace where everyone feels a true sense of belonging.
What Awaits You
We genuinely prioritize the well-being of our employees and it shows through our comprehensive range of benefits:
- 30 days of annual leave (excluding the 8 public holidays)
- Extensive personal and professional development plans and opportunities to foster growth
- A comprehensive range of childcare services to support working parents
- Very generous maternity, adoption, paternity, and shared parental leave schemes for growing families
- An excellent contributory pension scheme to secure your financial future
- Salary sacrifice scheme for additional savings
- Subsidised membership of the University Sports Centre to promote well-being
- Cycle loan scheme to encourage sustainable commuting
- Discounted bus travel and Season Ticket travel loans for convenient transportation
Moreover, the University hosts a wide array of social groups and sports clubs, making your experience here about much more than just work.
About the Role
As a Desktop Support Engineer, you'll be:
- An integral part of the Desktop Service Improvement Team, offering your technical prowess and guidance to fellow members of the Desktop Services team. This team is responsible for delivering 2nd line IT support to users of our Managed Desktop Service, ensuring efficient and effective service delivery.
About You
- We are seeking someone who is deeply committed to excellent customer service, demonstrating both the drive to achieve it and the expertise to back it up.
- You will have a solid background in 1st and 2nd line IT support, you'll provide essential technical guidance to your IT peers. While you are an enthusiastic team player, you're also comfortable working independently.
- Your hunger for acquiring new IT skills is matched only by your dedication to delivering solutions in a consistent, timely, and conscientious manner. You're also committed to transparently tracking your progress, ensuring colleagues and users are well-informed about ongoing developments.
Application Process
You will be required to upload a covering letter/supporting statement, CV and the details of two referees as part of your online application.
The closing date for applications is Monday 18 September at 12:00 noon.
Interviews will take place on the week commencing 25 September and be conducted in person or virtually.
Come join our diverse and welcoming community at the University of Oxford, where your skills will thrive and your contributions will make a lasting impact.
