Desktop Support Engineer North West England
Job description
The job on offer
Reporting to the EUS Lead Group, the role will have Second Line responsibility for pre-empting (Automation), investigating and resolving Incidents. Completing IMACs and Requests where applicable; and assisting with Problem, Project and NSR Tasks assigned to the Desktop Support Team. The individual will also support Testing for the Evergreen Desktop service. The individual must be MoD SC Cleared or be capable of obtaining MoD SC Clearance. The candidate must be a sole UK National, with a full UK Driving Licence. Role is fully onsite in Barrow.
Your role
- Second Line responsibility for resolving Incidents, requests/IMACs completion to SLA
- Escalations - responsibility to be below 2%, per Incident per month
- Pro-active communication with the Service Desk and Level3 Teams, leading to efficient resolutions and completions
- Undertaking Project, NSR Tasks and completing problem tasks to agreed timescales
- Effective Customer handling and keeping the EUS Lead Group informed of any IT concerns escalating as necessary
Your profile
- Microsoft Windows O/S (Windows 10 & Windows 7) - working knowledge of build, configuration, registry settings and desktop hardware architecture – predominately HP desktop and laptops
- SCCM experience including OS deployment, application deployment, fault finding, monitoring and reporting
- Microsoft Office suite - configuration, templates, macros, add-ins, advanced features, user preference configuration and Active Directory - basic administration, User configuration
- Messaging and collaboration tools - an appreciation of the Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools (Skype for business)
- Automation - Understanding of Scripting technologies such as PowerShell, VB Scripting and batch Files
Why Capgemini is unique
At Capgemini we don’t just believe in Diversity & Inclusion, we actively go out to making it a working reality. Driven by our core values and Active Inclusion Campaign, we build environments where you can bring you whole self to work.
We aim to build an environment where employees can enjoy a positive work-life balance. Through our New Normal campaign, we are looking to embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.
Get the future you want
Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. But when you join Capgemini, you join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs and industry experts. A powerful source of energy that drives us all to find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses. And it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge and always pushing yourself to do better, you’ll build the skills you want. And you’ll use them to help our clients leverage technology to grow their business and give innovation that human touch the world needs. So, it might not always be easy, but making the world a better place rarely is. Capgemini. Get The Future You Want.
About Capgemini
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of €22 billion.
Get the Future You Want | www.capgemini.com
