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Deskside Support Engineer, White City, London London, England

ESP Global

Full Time London, England 25432 - 31200 GBP ANNUAL Today

Job description

Successful Applicants will have 2 years experience providing onsite IT support

ESP Global services are recruiting Desktop Engineers to work on one of valued customer sites in London's White City for a 12 month fixed term contract.

If you have the skills & experience listed below, we'd love to hear from you.

Two plus(2+) years’ experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.

Hands on experience in installing, troubleshooting and fixing desktops, printers, laptop and other computer peripherals hardware problems. Experience or ability to follow installation instructions in installation and troubleshooting desktop applications.
Basic knowledge of enterprise LAN and WAN setups and concepts.
Ability to lift / move computer equipment weighing up to 50Lbs.
Skilled in desk side support and PC break/fix including basic administration of Windows O/S.
Experience with Anti-spyware and Anti-virus software.
Some Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
Smart hand support for peripheral and networking hardware, including, but not limited to: monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability supported by Company. Customer will provide a remote technician with the skillset to provide direction to the technician
Awareness of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management
Good to have –knowledge and experience of supporting tablets
Good to have –Knowledge and experience on software and OS deployment using tools for all FTE’s.
Knowledge of wireless networking hardware, to include Smart Hands support