Deskside Support Engineer Manchester, England
Job description
Senior On Site Engineer
Location Manchester
Are you self-motivated and customer focused? Can you offer great IT support to customers in a variety of ways? Do you want to make an impact and change the way the world works? Do you want to collaborate and achieve together with committed people to our customers & IT Support. This is your world and your opportunity to transform it for the better.
Your role
We are looking for a User Support Technician to work alongside other team members on a customer site in Bradford ( and occasionally in other areas of Leeds / Yorks ) to provide remedial and proactive IT support to our Customer ensuring they are truly enabled. The role will involve building strong customer service relationships with user base and key stakeholders to enable them to be productive by providing IT support and guidance detailed within our scope of service – please refer to core skills below. Working with your Team and Customer, you will be encouraged to identify improvements – both service and efficiency. Good customer facing skills and attention to detail is a key requirement to the role, ensuring appropriate updates are noted on the Call Management System to track progress of incidents and tasks as well as Team and Personal administrative tasks.
Your experience
Core Skills
Windows 7/8/10/11
MS office 365
Support for general PC/Laptop and tablets.
Excellent Customer Service Skills
Team Working
Technical Capability
Problem Solving
Personal Organisation
Achieve together
We are Fujitsu. A Japanese company with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity and inclusion. We constantly push ourselves to do more and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.
We are inclusive. As a responsible business, it is important to us that we reflect the diversity of our society and customers. Not only are we a Disability Confident company, a Times Top 50 employer for Women, and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBT+.
We are people-centric. This means we care about our people (and their families) and appreciate that everyone has a life outside of work. By supporting our people to Work Your Way, we empower them to achieve a flexible and respectful approach to work that suits them and our customers best - this could be working hours, location, or a flexible approach to their working day.
We want you to thrive. If working for a progressive organization, with a continuing commitment to diversity and inclusion is important, you should apply.
Fujitsu has been recognized as a Disability Confident Leader by the Department of Work and Pensions. This is in recognition of our commitment to recruiting, retaining, and employing people with disabilities. As a Disability Confident Leader, we offer a guaranteed interview to all candidates with disabilities who meet the essential criteria for a role and are experienced at making reasonable adjustments to the recruitment process. Please let me know if you would like further information.
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