Design Researcher London, England
Zopa Limited
Full Time
London, England
57835 - 71106 GBP ANNUAL Today
Job description
Our Story
Hello there. We’re Zopa.
We began our journey in 2005 with the drive to deliver customer-first financial products. Fast forward to 2020, we shifted gears and became a digital bank, leveraging our customer knowledge, money expertise and technical agility to forge ahead. Our diverse team is united by a mission to create simple, fair and honest financial products that have the customers’ needs at their heart.
We’re regularly recognised at industry awards for our game-changing products and are proud to be one of the market leaders in consumer lending in the UK. But our work doesn’t stop there.
After securing £220 million in our 2021 funding round led by SoftBank, we’ve entered the next stage in our journey. So far, we’ve lent out over £8 billion and made money work better for over half a million people across the UK who were looking to borrow or save with us. In less than 2 years after becoming a bank, we hit £2 billion in customer deposits and we’re also a top 5 credit card issuer in the UK. And this is just the beginning.
We’re set on achieving big things with ambitious growth targets to match. This means there's a range of opportunities for you to excel and develop through a career at Zopa, while building better banking products that truly matter to our customers.
If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa. For a closer look at our culture, check out our latest video here. And if you want to join us, have a look at our current open roles!
We’re looking for a Design Researcher to join the Zopa team. Reporting to the Head of Product and Service Design, you’ll be responsible for running strategic research projects as well as overseeing the research carried out by product teams. Working hands-on across all our products and teams, you'll have a meaningful impact on a large scale.
A day in the life:
- Planning and conducting end-to-end research approach including a variety of methods including desk, qualitative and quantitative research.
- Collaborating with product teams as they conduct research to provide a ‘subject matter expert’ view on their business challenges.
- Managing several research workstreams across teams to time and budget.
- Creating compelling research deliverables that engage and influence a variety of audiences.
- Managing agencies and third-party suppliers where needed.
- Facilitating workshops, sprints and another collaborative activities to bring stakeholders together around research findings.
- Managing and developing our research repository.
- Managing our customer panel including recruitment, participant engagement and regulatory compliance.
- Developing our capabilities around inclusive research.
- Working in an agile way in alignment with our product teams.
- Be accountable for your growth as an individual practitioner and growing the research capabilities of our product teams.
- An advocate for the needs of Zopa's current and potential customers.
About you:
- You can demonstrate experience in using both qualitative and quantitative research methods
- You’re happy working with both strategic and tactical research (e.g. usability testing) where needed.
- Have experience in matching the research methodology at the task at hand, knowing when to take a pragmatic approach to balancing depth and speed.
- Can present insights that are actionable for your stakeholders and drive business decisions.
- Are passionate about driving engagement with the practice across a wide group of stakeholders.
- Have experience taking complex problems and solving them in innovative ways, embracing a curious and flexible mindset, Iterative thinking and ‘learning by doing’.
- You’re confident in communicating with stakeholders of all levels.
- Are passionate about research and excited to drive excellence in our practice through incorporating new techniques and tools.
- Enjoy and thrive in a fast-paced environment with short feedback loops.
- You have a passion for inclusivity and accessibility.
You should have a portfolio of work from showing your process from challenge to solution and its impact. Ideally your portfolio will show tangible work examples of your different approaches and deliverables
#LI-LK1
Flexible working? Yes please!
Whether you want to come into our open-plan, riverside London Bridge office or work from the comfort of your own home (or both!), you’ll be able to decide on an approach with your manager, looking at what works best for you, your role and your team.
Not only that – you'll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one.
Subject to having the right to work in the country of choice
Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to great products and unique company culture. We simply can’t expect to empower our customers to better manage their money without challenging the current status quo. Creating the best place for money is no easy task, which is why we need talent from all walks of life.
