Customer Sales Advisor Bristol, England
Job description
About The Role
Do you know how to deliver an exceptional customer sales experience? Have you worked in sales or a contact centre environment? You could come and join our New Business Team and become our next Customer Expert!
Base salary of £25,585 per annum for a 35 hour working week, with an OTE of up to £32,000!
As an New Business Customer Expert operating in our contact centre, you will be taking calls from potential new customers who are looking to join the RAC for their breakdown cover. You’ll be an expert on the features and benefits of RAC Breakdown Cover, and you’ll have the customer service skills to quickly and effectively get them onboard.
This is a full-time, permanent role. Shift pattern will be Monday to Sunday with alternative weekends. Monday-Friday shifts between 08:00-20:00, Saturday-Sunday 09:00-17:00
Benefits and rewards:
- FREE on-site parking
- Overtime opportunities to boost your earnings
- FREE Ultimate breakdown cover for you and your household worth up to £500
- Flexible benefits you can tailored to suit your needs
- 7 days’ car hire, plus European cover (including free legal advice and garage support)
- Amazing employee benefits including additional discounts on big brands, hotel stays and days out
- Life insurance, performance rewards, and matching contributory pension up to 6%
- Up to 31 days’ of annual leave, plus family leave entitlement
What you’ll be doing:
- Delivering Exceptional Service to our customers ensuring we have the customer at the heart of everything we do
- Operate in a fast-paced environment, where we deliver exceptional customer focused solutions
- Effectively engage with members on a number of different campaigns
- Promoting our products and services
- Providing great Customer Service to our customers through keeping accurate records up to date and providing the customer service responsibilities.
- Recording member data and requests in an accurate manner using RAC systems
To be the best, we want the best. We’re looking for Customer Sales Advisors who:
- Enjoy talking to customers
- Are empathetic and able to build rapport with our members, in an outgoing, confident, engaging manner
- Are self-motivated and passionate about finding the right outcomes for customers
- Have a desire to deliver a first-class customer experience to over 2 million customers
- Can demonstrate the ability to stay focused in a fast-paced sales contact centre, and work well under pressure to meet KPIs
- Ideally have previous experience working within a sales focussed environment and can demonstrate excellent customer service
What can we offer in return?
- Bonus scheme with additional earning potential up to 22% OTE monthly
- Competitive rewards package
- Fixed weekly shift
- A first-class, comprehensive training programme to enhance your skills and behaviours to ensure you become a great advisor!
- A fantastic career framework, with solid support and a clear plan, allowing everyone to progress within this ever-growing business.
Together we are all #OrangeHeroes. Be a part of our journey!
