Deputy Manager - Operations Liverpool, England
Job description
Restaurant Deputy Manager
KOKORO is a Korean Japanese hand-made sushi and hot food takeaway. Having opened its first branch in Kingston in 2010 the company has grown to have more than 52 branches across the
UK.
We have established our brand for affordable high-quality sushi as a trendy fast casual Asian restaurant franchise. We are currently building our team and looking to recruit a deputy restaurant manager, you’ll have responsibility for the successful operation of your outlet, as well as managing staff, keeping customer happy and adhering to health and safety mandates.
The role has a strong hospitality element, ensuring that the shop delivers high-quality food and drink and good customer service. The successful candidate will have previous experiences in hospitality industry, ideally for a supervisory role.
Responsibilities
As a sushi take away branch deputy manager, you'll be responsible for operational, financial and people management. You'll need to:
- organize stock and equipment, order supplies and oversee building maintenance, cleanliness and security
- plan and work to budgets, maximize profits and achieve sales targets set by head office
- recruit new staff, and train and develop existing staff
- coordinate staff scheduling and rotes, and motivate and encourage staff to achieve targets
- Maintaining safe working condition
- Ensure standards of hygiene are maintained and that the restaurant complies with health and safety regulations
- ensure high standards of customer service are maintained
- implement and instill in your team company policies, procedures and ethics
- handle customer complaints and queries
- implement branded promotional campaigns from head office, including the handling of point-of-sale promotional materials, or devise your own promotional campaigns
- prepare reports and other performance analysis documentation
- report to, and attend regular meetings with area managers or head office representatives
- Establish relationships with the local community and undertake activities that comply with the company's corporate social responsibility programmers.
Skills
You'll need to have:
- excellent customer service skills
- strong communication skills, tact and diplomacy
- the ability to lead and motivate teams and influence people
- self-motivation and ambition
- commercial awareness
- enthusiasm and the ability to learn quickly
- good organizational skills
- energy and stamina, as well as resilience
- a results-driven approach to work
- Decision-making and problem-solving skills.
Qualifications & Experience
You don't usually need a degree to work as a deputy manager. We prefer a range of relevant qualifications available at various levels, including degree and postgraduate level, in areas such as:
- business studies or management
- catering
- hospitality and hospitality management
- Leisure management.
We also prefer more than 1 year experience in any customer-facing role and manage a team.
Work Location: Liverpool (Kokoro Liverpool Branch – My Vision Ltd)
Job type: Permanent, Fixed Term Contract
Salary: 24,000 to 27,000 per year
Job Types: Permanent, Fixed term contract
Contract length: 24 months
Salary: £24,000.00-£27,000.00 per year
Benefits:
- Discounted or free food
Schedule:
- Day shift
- Overtime
- Weekend availability
Supplemental pay types:
- Performance bonus
- Tips
Ability to commute/relocate:
- Liverpool: reliably commute or plan to relocate before starting work (required)
Work Location: One location
Application deadline: 16/01/2023
Reference ID: Kokoro-Liverpool Deputy Manager
Expected start date: 01/03/2023
