Deputy Manager - Operations Liverpool, England

Kokoro - My Vision Ltd

Full Time Liverpool, England 24000 - 27000 GBP ANNUAL Today

Job description

Restaurant Deputy Manager

KOKORO is a Korean Japanese hand-made sushi and hot food takeaway. Having opened its first branch in Kingston in 2010 the company has grown to have more than 52 branches across the

UK.

We have established our brand for affordable high-quality sushi as a trendy fast casual Asian restaurant franchise. We are currently building our team and looking to recruit a deputy restaurant manager, you’ll have responsibility for the successful operation of your outlet, as well as managing staff, keeping customer happy and adhering to health and safety mandates.

The role has a strong hospitality element, ensuring that the shop delivers high-quality food and drink and good customer service. The successful candidate will have previous experiences in hospitality industry, ideally for a supervisory role.

Responsibilities

As a sushi take away branch deputy manager, you'll be responsible for operational, financial and people management. You'll need to:

organize stock and equipment, order supplies and oversee building maintenance, cleanliness and security
plan and work to budgets, maximize profits and achieve sales targets set by head office
recruit new staff, and train and develop existing staff
coordinate staff scheduling and rotes, and motivate and encourage staff to achieve targets
Maintaining safe working condition
Ensure standards of hygiene are maintained and that the restaurant complies with health and safety regulations
ensure high standards of customer service are maintained
implement and instill in your team company policies, procedures and ethics
handle customer complaints and queries
implement branded promotional campaigns from head office, including the handling of point-of-sale promotional materials, or devise your own promotional campaigns
prepare reports and other performance analysis documentation
report to, and attend regular meetings with area managers or head office representatives

Establish relationships with the local community and undertake activities that comply with the company's corporate social responsibility programmers.

Skills

You'll need to have:

excellent customer service skills
strong communication skills, tact and diplomacy
the ability to lead and motivate teams and influence people
self-motivation and ambition
commercial awareness
enthusiasm and the ability to learn quickly
good organizational skills
energy and stamina, as well as resilience
a results-driven approach to work
Decision-making and problem-solving skills.

Qualifications & Experience

You don't usually need a degree to work as a deputy manager. We prefer a range of relevant qualifications available at various levels, including degree and postgraduate level, in areas such as: