Deputy Manager - Operations Ashdown Park
Job description
A rare opportunity has arisen to take over the role of Deputy Manager – Operations at Ashdown Park Hotel & Country Club to assist the General Manager in the development of the team to maintain the hotel’s reputation as one of the finest 4 Red Star hotels in the UK.
This is the most senior management role in the hotel, after the General Manager, with a primary focus on the day-to-day operation and guest service of this luxury country house property with multiple Food & Beverage outlets, including an award-winning Fine Dining Restaurant, stylish Brasserie, Lounges & Cocktail Bar, Conference & Banqueting suites, as well as a Country Club, Spa and Golf Course. As Deputy Manager you will a have a keen eye for detail ensuring the highest standards of presentation and service at all times so we achieve a minimum 85% score on our guest satisfaction feedback.
As Deputy Manager- Operations you will need the appropriate level of experience in a senior management role within the luxury hotel industry, demonstrating a passion for hospitality, along with mentoring and motivating managers to ensure they thrive in their roles. You will oversee all areas of the operation supported by the senior management team, a dedicated Training Officer and heads of departments, maintaining effective communication to ensure we deliver a distinctly memorable experience to all our guests.
Key skills/attributes:
- Proven experience of a senior management role within a similar size luxury hotel.
- A desire to always offer the highest levels of hospitality and service to our guests.
- Be a confident and motivational leader.
- Be well organised and an excellent communicator.
- Have knowledge of stock taking and financial awareness.
- Have the ability to understand and foresee the needs of the hotel as a whole, be able to prioritise and problem solve.
- Remain calm under pressure and have a proactive approach.
Live in accommodation available.
At Elite Hotels we have a single minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about. The company is able to offer a certificate of sponsorship for those applicants who do not have the right to live and work in the UK
