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Job description

An opportunity has arisen for an enthusiastic, self-motivated individual into the role of Deputy Directorate Manager within the Healthcare Operations Department/Directorate.

The ideal candidate will have management experience across a broad range of operational procedures, with at substantial experience of working within an operational NHS environment. You will also have experience of managing change, planning & project management and experience of managing staff. Knowledge of the NHS elective access agenda and national elective recovery targets is essential.

The post holder will take an active role in the day-to-day operational delivery of the directorate services and deputise for the HCO Manager / Directorate Manager as required. They also will be expected to take an active role in the Trust’s corporate objectives leading on some Trust wide initiatives / developments.

The post holder is responsible for ensuring that high quality effective, efficient care is delivered.

The post holder will ensure that services are designed to meet the evolving needs of the population in line with current government initiatives, Trust and local targets.

To support the HCO Manager / Directorate Manager to provide proactive administrative support for the Divisional Teams contributing to the delivery of local strategy and long-term visions of the organisation.

Choose Well – Choose WWL

Wrightington, Wigan and Leigh NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that ‘happy staff, makes for happy patients’. We have a recognised track record in staff engagement and living our values ‘the WWL Way’.

WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.

On-Call

Please note that senior positions (AFC band 8A or above) may be expected to participate in an on-call rota, if the role is predominantly operational.

The main duties & responsibilities for this role are

• Provide leadership to the HCO directorate with regard to operational and change management, recognising the differing priorities, service issues and financial arrangements.
• Chair regular multiprofessional subspecialty meetings to provide leadership and be accountable for the implementation of operational and strategic change in line with service, Trust and NHS requirements.
• Formulate and implement directorate operational policies and plans derived from the Trust’s Strategic Plan, to achieve successfully, the Trust‘s and Division’s objectives (e.g. escalation policy).
• Develop and redesign services in line with national, regional and local targets and facilities best practice and clinical outcomes, clinical effectiveness and value for money; taking cognisance of impact to other trust departments.
• Represent the Trust as part of joint working arrangements with other partnership organisations e.g. Primary Care.
• Take delegated responsibility from the Health Care Operations Manager / Directorate Manager and represent the directorate at meetings.
• Liaise with the Senior management teams within other Divisions with regard to service redesign proposals that impact on SLA’s, affecting contractual activity / income targets.
• Act as first point of contact for the Trust as part of the senior manager on call rota, to give direction; leadership and advice re any urgent issues out of hours e.g. bed shortages, major incident, facilities incidents etc.
• To ensure that the patient experience is paramount to the way in which services are delivered and to foster a culture in which all patients are treated with dignity and respect. In addition, to ensure that the services are modern and responsive to the needs of individual patients.
• To ensure the Directorate policies, procedures and standards are developed and implemented which facilitate the best possible care for patients within available resources.
• To work with the clinical and operational leads to ensure the implementation of Trust policies across the Directorates and to ensure that staff are aware of their responsibilities and have appropriate training. This includes health and safety, risk management and assurance framework compliance.
• To ensure effective channels of communication exist and are maintained within and across the Directorate and Division and ensure there are effective working relationships and links with relevant colleagues in other organisations.
• To manage specific projects as agreed with the HCO Manager / Directorate Manager, ensuring that the decision making processes related to funding provision are transparent and demonstrate financial probity.
• Deputy Director of Operations / Directorate Manager.
• Divisional Directors of Performance / Divisional Heads of Nursing.
• Quality / Clinical Directors / Divisional Managers – Clinical and Non Clinical / Divisional Support Managers – HR, Business Analysts and Finance / Commissioners / Local Authority.
• To monitor delegated budget, ensuring where possible, that resources are spent to the best possible advantage to achieve financial balance; achieve value for money and secure the Directorate’s CIP.
• To ensure the efficiency and performance of the Directorate in relation to the management of key operational performance targets.
• To be proactive in making the case and seeking appropriate resources for desirable service developments to maintain and improve modern clinical services.
• Comply with the Trust’s Standing Financial Instructions (SFIs) with regard to business planning, budgetary management and the administration of charitable funds.
• Ensure departmental asset registers are maintained and updated.
• Identify and implement cash releasing schemes to achieve a divisional CIP.
• Identify and implement any income generation schemes.
• To effectively manage a devolved budget, ensuring action is taken to ensure service delivery within budget baseline and participate in the budget setting process.
• To order and authorise goods in accordance with the Trust’s financial framework / Standing Financial Instructions.
• Ensure that best value and use of resources is maintained at all times.
• Set the criteria for the Directorate Performance Indicators in line with corporate objectives and liaise with the corporate informatics department to receive timely reports for dissemination.
• Critically analyse directorate information i.e., performance data, contract monitoring to identify trends and investigate variances accordingly.
• Manipulate raw data from several internal and external sources, via computer software packages and represent as meaningful information, in either written management reports or verbal presentations.
• Ensure that all staff that contribute or have access to patients’ health records are familiar with and adhere to the Trust’s standards of Record Keeping Policy.
• Ensure that all staff that can access patient’s records have a responsibility to ensure that these are maintained efficiently and that confidentiality is protected in line with the Trust’s Confidentiality of Health Records Policy.
• To ensure that effective lines of communication are established within the potholder’s areas of responsibility.
• Utilising data on the Trust’s IT systems generate reports to inform and influence practice and service delivery.
• To ensure complete implementation of the Trust, Human Resource Management Policies & Procedures e.g. Disciplinary procedures etc.
• Assure compliance of the European Working Times Directives and New Deal.
• To monitor sickness absence and conduct appropriate sickness absence interview where indicated.
• To ensure the Directorate team demonstrates an open door policy and those open and inclusive working relationships are developed with front line staff being fully involved in Directorate decision making.
• To provide a supportive and developmental environment in which staff are motivated to realise their full potential as identified through Performance Development Review and the implementation of the Knowledge and Skills Framework (KSF).
• Ensure that non-clinical standards, protocols and procedures are integral to the directorate operational policies are critically reviewed, developed and maintained with the Division.
• Monitor non-clinical risk across the HCO Directorate.
• Ensure that systems are in place for the monitoring of quality standards investigation of complaints, accidents and untoward incidents.
• Ensure that all staff adhere to the Trust’s Risk Management Strategy and be responsible for the operation of safe systems of work, ensuring adequate supervision of all staff as appropriate.
• Ensure a safe working environment within the designated area of responsibility, as required by the Health & Safety at Work Act and the Control of Substances Hazardous to Health.
• Ensure that all staff are aware of and comply with national and Trust health and safety policies and procedures, and that an incident report from is completed on each occasion that these policies are breached.
• Investigate all complaints appropriately and sensitively and respond to them in accordance to the Trusts complaints procedure, taking corrective action when and if appropriate.
• To minimise hazards in the working area and ensuring that staff under his/her direction adhere to all safe systems of work applicable to the area of work.
• To undertake appropriate risk assessments and implement risk reducing measures.
• To ensure staff under their direction is up to date with Trust policies, procedures and statutory training.
• To ensure appropriate actions are taken to minimise risks.
• Promote a culture that continually reviews performance using critical incident and complaints as tools for continuous improvement.
• Foster, encourage and when possible resource research, for all professions within the directorate as a proactive measure to improve practice and outcomes.
• Participate in/or facilitate audits required for inspection purposes e.g. The Health Commission, KPMG, SHA, PCT.
• Act as a role model.
• To maintain own current awareness of NHS issues, local and national health policy.
• To undertake and participate in Trust-wide and Divisional initiatives.
• To identify own training and development needs and undertake appropriate training/education as required.
• To work in accordance with the corporate objectives.
• To compile a personal professional portfolio in conjunction with performance management process and compilation of a personal development plan.
• To maintain confidentiality at all times in accordance with the NHS and professional codes
• To participate in the Trust on call management arrangements as required through the Trust on call rota.
• Deputise for the HCO Manager / Directorate Manager as required.
• Implement within the department the Trust strategic training and development policy adhering to recommendations and directives
• Develop and implement Trust wide training / awareness documentation to ensure all Trust staff understand and comply with the Access Policy
• Promote an environment that supports staff through appropriate use of coaching and assessment.
• Identify own personal training objectives in line with annual individual performance review