Deputy Director Programme Management Office Newcastle upon Tyne, England
Job description
Details
Reference number
Salary
Job grade
Contract type
Business area
Type of role
Project Delivery
Working pattern
Number of jobs available
Contents
Location
About the job
Benefits
Things you need to know
Apply and further information
Location
About the job
Job summary
Service Modernisation: Programme Management Office
Enabling DWP to become a department that is more user focused, customer centric and efficient will take a multi-year journey. We plan to achieve this for the department through our Service Modernisation programme. This programme will be at the heart of DWP’s transformation journey for the coming years, modernising eleven different customer services and product lines that involve 14,000 staff and 21 million customers.
Service Modernisation is a DWP ministerial priority and is a Cabinet Office GMPP IPA A class programme under the “Active” assurance regime, thereby requiring the highest level of scrutiny for IPA given its national importance. The current scope of the Service Modernisation Programme is Retirement Services, Working Age and Health Services, Child Maintenance Services, Disputes Services and Cross Cutting Activities.
To make this modernisation a reality the Service Modernisation programme is a multi-year programme delivering significant transformation within service lines, across our workforce and will deliver the DWP service centre of the future. Therefore, Service Modernisation is fully integrated into the DWP business strategy and vision for 2030. There are also close dependencies with Workplace Transformation within the department.
Fraud, Error and Debt Programme Office: Head of Programme Management Office.
The Debt and the Fraud & Error Programmes both support the Department’s strategy to reduce fraud, error and debt by transforming our services to deliver more efficiently and effectively using modern digital systems.
The Debt and the Fraud & Error Programmes are split across the following categories:
- Prevent: Preventing fraud and error, before it gets into DWP systems
- Detect: How fraud and error will be detected if it enters DWP systems, either through new claims or changes
- Correct: Work to correct any fraud and error in DWP systems
- Collect: Enhancing DWP’s capability to recover debt, the view of a claimant’s overall debt and making it easier for customers to understand and repay their debt.
The Debt Programme is delivering a transformed Debt service for the department which includes an enhanced Self Service capability for customers and a new Debt Management and Compensation Recovery system for our people.
The Debt and the Fraud & Error Programmes work collaboratively with Counter Fraud, Compliance and Debt, Digital and many other parts of the business to deliver change together in a supportive, cross-working environment.
Job description
- Lead on the shaping of the organisational and programme strategy; leading and investing in people; and creating a high performing culture to deliver benefits to customers, the department and wider government
- Lead programme governance, planning, reporting and controls. This includes leading PMO (Programme Management Office) function including reporting and oversight across the programme core and delivery teams
- Lead Programme Assurance and lead the implementation of a multiple lines of defence model
- Working closely with the Programme Director’s private office to ensure a seamless interface and enable efficient and effective join up with the Senior Responsible Owner alongside others
- Provide PMO leadership across the whole programme including the wider programme management community
- Act as senior escalation point for all Programme management issues and providing support to the strand delivery leads in their resolution
- Taking a corporate leadership role within DWP, ensuring Programme design principles are understood and ensuring that learning opportunities which arise from the programme are capitalised on and built into wider departmental thinking
-
With Programme Director lead engagement and reporting into Change Portfolio Board and provide leadership for DWP overall change and transformation agenda
Manage risks and issues and demonstrate a proactive risk awareness culture - Manage workforce planning for the Programmes ensuring there is appropriate focus on capability and succession planning
- Lead in the management of financial planning and controls, including spending review financial planning and reporting.
Person specification
- Experience in the delivery of major change programmes and the complexity of large scale, digitally enabled transformation using project management frameworks and methodology
- Experience of leading at a senior level across multi-disciplinary teams, with the ability to implement and translate strategy into action, developing new approaches and setting a clear and compelling vision, that their teams (direct and indirect teams) can align behind to deliver
- A passion for building high performing teams, creating an inclusive and collaborative learning culture which values diversity and encourages openness, approachability, and sensitivity
- Excellent communication and influencing skills
- Strong relationship management skills – able to build a powerful network of partnerships to work collaboratively
- Commercially astute with experience of delivering senior stakeholder and organisational priorities
- Experience of successfully leading transformational change within a complex and multi-disciplinary organisation, inspiring and motivating others to deliver tangible and sustained outcomes in a challenging and high-profile environment
- Strong collaboration experience both within teams and across diverse stakeholder and partner networks.
Behaviours
We'll assess you against these behaviours during the selection process:
- Leadership
- Communicating and Influencing
- Seeing the Big Picture
- Making Effective Decisions
Benefits
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
Things you need to know
Selection process details
To apply for this post, you will need to complete the online application process outlined below:
This should be submitted no later than 23:55 – 22nd May 2023.
- A CV setting out your career history, with key responsibilities and achievements. Please ensure you have provided reasons for any gaps within the last two years;
- A Supporting Statement (maximum 1250 words) explaining why you want to work for DWP in this role; how you consider your personal skills, qualities and experience providing evidence of your suitability for the role, with particular reference to the essential criteria in the person specification.
Find out more about the role by joining the Virtual Engagement Session on Thursday 11th May 2023, at 11:00 – 12:00. This is your chance to hear from the vacancy holders and your opportunity to ask your questions about the job. Please follow the live event link , it has also been added to the candidate pack.
Shortlist
A panel, including the hiring manager, will then assess your application to select those demonstrating the best fit with the role by considering the evidence you have provided against the criteria set out in the Person Specification in the candidate pack.
Assessment:
If you are shortlisted, you will be asked to take part in a Staff Engagement Exercise in advance of the video interview. This assessment will not result in a pass or fail decision. Rather, it is designed to support the panel’s decision making and highlight areas for the panel to explore further at interview.
Shortlisted candidates can request an informal discussion about the role with Alex Chaplin and Nagesh Reddy, this discussion does not form part of the assessment.
Interview:
Shortlisted candidates will be invited to attend an interview. This will be via video interview.
The final panel interview will be a blended interview, covering Behaviours, Strengths and Experience. A blended interview aims to be more of a conversation. Behavioural questions will explore what you have done in previous jobs or experiences as well as what you have achieved and/or learned. You will also be required to deliver a 5-minute presentation and follow up questions.
Selection and Feedback
The selection process will be chaired in accordance with Civil Service Commission requirements.
Regardless of the outcome, we will notify all candidates as soon as possible and will offer the opportunity to discuss feedback for all candidates who reached interview.
A reserve list will be held for up to 12 months, which we may use to fill future suitable vacancies.
For more information on DWP and these roles, please see the candidate pack attached to the advert.
Feedback will only be provided if you attend an interview or assessment.
As part of accepting this role you will be agreeing to the expected assignment duration set out above. This will not result in a contractual change to your terms and conditions. Please note this is an expectation only, it is not something which is written into your terms and conditions or indeed which the employing organisation or you are bound by. It will depend on your personal circumstances at a particular time and business needs, for example, would not preclude any absence like family friendly leave. It is nonetheless an important expectation, which is why we ask you to confirm you agree to the assignment duration set out above.
Security
See our vetting charter (opens in a new window).
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Apply and further information
Contact point for applicants
Job contact :
Recruitment team
