department manager

department manager London, England

Victoria's Secret
Full Time London, England 26100 - 24100 GBP ANNUAL Today
Job description

A Victoria’s Secret Brand Manager owns the total customer experience, culture, and sales performance of a single Victoria’s Secret business unit (Lingerie, PINK, and Beauty). The Brand Manager has a primary responsibility to coach and develop Sales Associates to serve the customer as their top priority. Additionally, the Brand Manager owns delivering the individual brand story though bra journey dominance, operational excellence, and product life cycles of assigned business unit.

Key Responsibilities:

To perform this job effectively Brand Managers must be able to perform all the responsibilities satisfactorily.

Talent:

· Personally execute Talent Life Cycle for direct reports. Talent Life Cycle actions include selection/interviewing, onboarding, coaching/performance management, succession, reward and recognition, and culture/engagement.

· Interview and Select for all open sales associate roles on assigned team.

· Facilitates select sales associate onboarding and training modules.

· Conducts 60/90 day touchbases for all newly hired sales associates on assigned team.

· Schedules and leads performance management for direct reports (Annual, Mid-year, Monthly Touch points)

· Schedules and leads associate observations and monthly performance reviews for assigned team.

· Identifies personal successor and co-creates individual development plans.

· Tracks attendance of assigned team

· Leads and demonstrates the company values and L Brands Way behaviors within the store at all times.

Brand:

· Executes business unit initiatives and strategies (Sales Education, Launches, Events, Brand Promotions, and Product Testing)

· Sets direction for “Best at Bras” culture of business unit. Personally demonstrates and provides coaching to assigned team through bra journey execution, fitting room observations and building customer loyalty.

· Owns the overall appearance and presentation of merchandising strategies of the business unit by executing brand guide planning, mapping, and execution.

· Develops short term sell thru strategies with use of visual merchandising filters.

· Maintains the updates floor plan and fixture block leveraging the Digital brand guide and fixture database.

· Gains business insight and takes action by reviewing business unit results daily, weekly, monthly and linking behaviors to actions.

· Takes initiative to understand the business unit and offer solutions on how the store can drive sales growth.

· Leads the entire sales floor while assigned to the role of Customer Sales Lead (CSL) and ensures the team is delivering the best buying environment for the customer. Owns 6-8 segments per week

· Spends 6-8 non-csl segments a week in business unit coaching sales associates, demonstrating selling behaviors, and providing feedback to CSL on customer experience.

· Has knowledge of all responsibilities of the Sales Associate and Sales Specialist role and is able to supervise and engage with the customer concurrently in order to deliver a best-in-class customer experience.

· Reinforcing store strategies to reduce shrink and build personal capabilities in, asset protection.

Operations:

· Communicates with Assistant Store Manager to ensure proper scheduling for all aspect of the business unit.

· Works with SM and ASM to determine payroll management

· Completes monthly associate availability check-ins with direct reports to ensure availability meets business and associate needs.

· Collaborates with peer Brand Managers to ensure seamless communications and execution of overall store results.

· Executes and/or directs product lifecycle activities during open hours of assigned business unit to drive merchandise availability.

· Executes store opening and closing procedures and recovery.

· Follows Calendar of Assumption of role with discipline.

Qualifications:

  • Previous experience leading teams preferred
  • Demonstrates ability to improve customer satisfaction and drive customer loyalty
  • Proven ability to effectively delegate, follow up and communicate with all levels of the organisation
  • Demonstrates ability to manage complex and competing priorities through time management and organisational skills
  • Demonstrates ability to assess talent, coach, develop and manage performance
  • Demonstrates business acumen with strong strategic and analytical skills
  • Demonstrates strong visual merchandising skills
  • Schedule flexibility that includes evenings, weekends, holidays, and non-business hours

Job Types: Full-time, Permanent

Schedule:

  • 8 hour shift
  • Weekend availability

Supplemental pay types:

  • Bonus scheme

Work Location: In person

department manager
Victoria's Secret

www.victoriassecret.com
Reynoldsburg, United States
Martin Waters
$5 to $10 billion (USD)
10000+ Employees
Company - Public
Department, Clothing & Shoe Stores
2021
Related Jobs

All Related Listed jobs

Support Worker (Supported Living)
4TH Care Ltd Oldbury, West Midlands, West Midlands, England 12.53 GBP HOURLY Today

We offer a structured 2-week induction programme, including face-to-face training, online modules, and shadow shifts. Providing care: 1 year (required).

Biomedical Scientist in Haematology and Blood Transfusion
Sherwood Forest Hospitals NHS Foundation Trust Sutton in Ashfield, England 27055 - 32934 GBP ANNUAL Today

An exciting opportunity has arisen for an HCPC registered band 5 Biomedical Scientist to join the haematology and blood transfusion team at this busy hospital

Retail Assistant
Primark Bath, England 11 GBP HOURLY Today

Retail Assistant Location: Primark Bath Salary: 11.00 per hour Employment type: Temporary 5 months Job type: Part Time Contracted hours: Various hours Shift

Property Viewing Agent
Viewber Scotland 12 GBP HOURLY Today

You would then only be sent appointment invitations within this maximum radius from your home. We are advertising this role throughout Scotland, however once

Library Support Assistant
University of Bristol Bristol, England 20863 - 21761 GBP ANNUAL Today

You have excellent communication and customer focus skills and experience of working in a fast-paced, front facing service environment.