department manager London, England
adidas
Full Time
London, England
96160 - 64286 GBP ANNUAL Today
Job description
The adi family in our retail stores is the beating heart of this company. They are the first point of contact with our consumers and the face of the brand. Whether you work in one of our global offices, distribution centres, or in our retail stores they all play an integral part in keeping the spirit of this company alive.
Everything we do is rooted in sports and we have our key values that we not only practice on the pitch but off the pitch too.
THE PURPOSE OF THE ROLE
Contributes to store profitability by
- Ensuring KPIs for a defined department within a store are met or exceeded
- Coordinating team members to provide the best possible balance of service and operations, resulting in a leading shopping experience
- Supervising and coaching team within a defined department of responsibility
YOUR RESPONSIBILITIES
- Allocates resources and organizes processes within his/her department of responsibility to drive efficiency and productivity in a variety of situations
- Has a working knowledge of the Retail KPIs and makes commercial decisions within his/her department of responsibility
- Tracks performance data for his/her department (e.g., best sellers, space allocation, etc.) and makes the necessary adjustments to drive productivity and efficiency
- Is a role model for customer service and boosts sales and Brand experience by using advanced sales techniques and appropriate elements of the adidas customer service model
- Actively supervises and coordinates his/her team to ensure all customers receive service
- Understands customer expectations and coaches his/her team to meet or exceed them at all times
- Uses advanced Category expertise and enthusiasm for the Brand to drive sales and customer loyalty in his/her department of responsibility
- Guides and trains all team members within his/her department of responsibility on basic core and seasonal product knowledge
- Creates an appealing, easy-to-shop environment for customers by coordinating his/her team to consistently execute visual merchandising and housekeeping standards in his/her department of responsibility
- Maintains a safe shopping and working environment by ensuring store‘s policies and procedures are complied with in his/her department of responsibility
- Ensures the product offer available to customers is maximized in his/her department of responsibility by coordinating product delivery from the stockroom to the floor and replenishment
- Supervises sales transactions are processed quickly and accurately while adhering to cash protection procedures
- Minimizes loss by implementing, monitoring, and tracking all loss prevention procedures
- Supports the recruitment, onboarding, training, and development of the store team
- Coaches motivate and inspire individuals within his/her department of responsibility to maximize their performance
- Actively collaborates and shares best practices to drive store team performance
- Communicates a desire to learn and seizes all available opportunities to drive his/her development and increase performance
- Actively seek to improve and further customer interaction with the brand using the Net Promoter Score
KEY RELATIONSHIPS
- Customers
- Peers and Supervisor
IDEALLY, YOU WILL HAVE
Minimum 12 months of work experience in a sports/fashion customer- and commercial-focused retail environment with advanced selling experience and comprehensive product, retail, and industry understanding, [as well as with first supervisor experience]
Intermediate numeracy and literacy and advanced verbal communication skills
We are always looking for curious, passionate, and ambitious people to join our teams so if you to work for the best sports brand in the world and believe in a work culture that has similar values to adidas we want to hear from you!
AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE’S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.
COURAGE: Speak up when you see an opportunity; step up when you see a need..
OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.
INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
INTEGRITY: Play by the rules. Hold yourself and others accountable to our company’s standards.
RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.
ADIDAS CELEBRATES DIVERSITY, SUPPORTS INCLUSIVENESS AND ENCOURAGES INDIVIDUAL EXPRESSION IN OUR WORKPLACE. WE DO NOT TOLERATE THE HARASSMENT OR DISCRIMINATION TOWARD ANY OF OUR APPLICANTS OR EMPLOYEES. WE ARE AN EQUAL OPPORTUNITY EMPLOYER.
JOB TITLE:
DEPARTMENT MANAGER - STRATFORD - LONDON 1 1
BRAND:
adidas
LOCATION:
London
TEAM:
Retail (Store)
STATE:
LND
COUNTRY/REGION:
GB
CONTRACT TYPE:
Full time
NUMBER:
499609
DATE:
Jul 14, 2023
adidas
www.adidas-group.com
Herzogenaurach, Germany
BJØRN GULDEN
$10+ billion (USD)
10000+ Employees
Company - Public
Department, Clothing & Shoe Stores
1949
