Job description
What the role involves
- Understand the vision and brand message for the practice
- Front of house and receptionist duties; telephone management including booking and rescheduling appointments
- Forward planning diaries for clinician, and timely administration including sending welcome emails, collecting consent and medical history forms
- Processing payments and recording daily takings
- Opening and closing the practice
- Provide outstanding customer service at all times, deal with patient objections effectively and efficiently
- Follow all practice systems and procedures
- Any other ad hoc responsibilities as reasonably requested
- Auto enrol pension scheme
- 24/7 access to free Employee Assistance Programme
- Competitive holiday allowance plus bank holidays (pro rata)
- Dental allowance and eye care vouchers for VDU users
- Career opportunities across the Dentex Health group
- Tech scheme, the option to buy tech through salary sacrifice!
- My Healthy discounts - get discounts on Gyms and online retailer
What we need from you
- Good communication and customer service skills, keeping patient satisfaction in mind
- Excellent professionalism and relationship building skills
- Able to work intuitively and adapt to change
- Strong work ethic, teamwork ability with an enthusiastic people-first attitude
- High levels of attention to detail
- Proficient user of the requisite dental software and Microsoft package
About us
In this rare opportunity, you will be an integral part of a supportive team, working in a beautiful practice environment that nurtures your personal and professional growth. You will have the autonomy to drive your own success while benefiting from a collaborative and team-oriented atmosphere.
To excel in this role, the ideal candidate should possess customer service experience, an unwavering commitment to the patient journey, and a strong sense of teamwork. We value individuals who are dedicated, detail-oriented, and passionate about providing the highest standard of care.
Join us at Flint and Flint Dental Surgeons and become part of a legacy of excellence in clinical and patient care.