patient care representative Arlington, VA
VHC Health
Full Time
Arlington, VA
56208 - 37228 USD ANNUAL Today
Job description
Job Detail:
As VHC Health continues to rapidly expand, we are looking for a Patient Care Representative to join our Rehabilitation team! In this role, the team member will schedule appointments for patients, answer telephone calls, coordinate insurance verifications and preauthorizations, take payments, complete daily batching, maintain medical records, prepare charts for clinic sessions and provide assistance as needed to team members.
Join our team and unlock your potential!
VHC Health is a 453-bed nationally recognized Hospital and teaching facility that has been delivering high quality care to the Washington, DC metropolitan area for over 75 years. VHC is a proud member of the Mayo Clinic Care Network (a national network of independent healthcare organizations), a designated Level II Trauma Center and a recognized Magnet Hospital by the American Nurses Credentialing Center. We are proud to announce that the Leapfrog Group has awarded the hospital with an 'A' grade in Hospital Safety for the 19th year in a row, achieved an Outstanding Patient Experience Award™ for the 10th year in a row and VHC has ranked Number 2 in “Best Hospitals” in the Washington, DC metropolitan area by U.S. News and World Report's 2021-2022 rankings. At VHC we are always striving to provide continued excellence and growth for our employees as well as top notch care for our patients.Qualifications:
assistant executive receptionist front desk admin administration help desk patient concierge
Overview:
Patient Care Representative, Rehabilitation
As VHC Health continues to rapidly expand, we are looking for a Patient Care Representative to join our Rehabilitation team! In this role, the team member will schedule appointments for patients, answer telephone calls, coordinate insurance verifications and preauthorizations, take payments, complete daily batching, maintain medical records, prepare charts for clinic sessions and provide assistance as needed to team members.
Join our team and unlock your potential!
VHC Health is a 453-bed nationally recognized Hospital and teaching facility that has been delivering high quality care to the Washington, DC metropolitan area for over 75 years. VHC is a proud member of the Mayo Clinic Care Network (a national network of independent healthcare organizations), a designated Level II Trauma Center and a recognized Magnet Hospital by the American Nurses Credentialing Center. We are proud to announce that the Leapfrog Group has awarded the hospital with an 'A' grade in Hospital Safety for the 19th year in a row, achieved an Outstanding Patient Experience Award™ for the 10th year in a row and VHC has ranked Number 2 in “Best Hospitals” in the Washington, DC metropolitan area by U.S. News and World Report's 2021-2022 rankings. At VHC we are always striving to provide continued excellence and growth for our employees as well as top notch care for our patients.
- High School Diploma or equivalent required.
- Two years relevant experience ( office, clerical, heathcare or medical office) required.
- Knowledge of medical office or hospital scheduling systems and electronic medical records preferred.
- Knowledge of medical terminology and medical office billing and operations preferred.
- Qualified candidates must possess excellent interpersonal communication ability, customer service skills, and telephone etiquette. Must be able to perform in a high-pressure environment and have the ability to organize multiple tasks and prioritize responsibilities. Must maintain a high level of confidentiality.
- Must present professionally, have a pleasant personality, and ability to communicate positively with patients and staff.
- Greets all patients in a courteous, professional manner.
- Obtains and accurately enters patient information into registration system.
- Provides registration face sheet to patients to review; make changes as necessary in the registration system.
- Efficiently and correctly schedules patient appointments according to departmental procedure.
- Answers the phone within three rings.
- Handles multiple telephone lines with high call volumes. Screens and routes all call appropriately.
- Files correspondence promptly in patient charts when returned from clinician or manager.
- Prior to the patient’s visit, obtains orders for all visits, referrals according to insurance from the referring physician, and verifies insurance authorization when applicable, according to department procedure.
- Takes co-payments and collects at time of visit, identifies self pay patients and follows department procedure. Maintains security of payments at all times.
- Keeps waiting room and reception area neat, clean, and free of debris at all times. Does not keep food or drink at workstation.
- Paid Major Holidays
- Generous Paid Time Off / Vacation
- Sick Time
- Health Insurance
- Dental Insurance
- Student Loan Repayment
- Flexible Spending Accounts (FSA)
- Health Savings Account (HSA)
- Health Fitness & Education Class Discounts
- Employee Wellness Benefits
- Hospital Discount for Employees and Family
- VHC Retirement Program
- Tuition Reimbursement
- Free onsite parking
- Commuter Benefits
- Career Coaching
- Family Leave
- 401(k) + Match
- and much more!
About VHC Health
CEO: Christopher T. Lane
Revenue: $100 to $500 million (USD)
Size: 1001 to 5000 Employees
Type: Nonprofit Organization
Website: www.vhchealth.org
Year Founded: 1944
VHC Health
www.vhchealth.org
Arlington, VA
Christopher T. Lane
$100 to $500 million (USD)
1001 to 5000 Employees
Nonprofit Organization
Health Care Services & Hospitals
1944
