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• Practices excellent customer service, supports and provides guidance and direction to the front office staff in providing outstanding customer care.
• Personnel Management: Interview, hire, and train or oversee training of staff; plan, assign, and direct duties, PTO requests and work schedules.
• Assist Dental Clinic Manager and RDA supervisor with daily work and performance of clinic staff including front office, and other non-provider staff to ensure smooth patient flow and accountability.
• Maintains clear and effective lines of communication with all members of the clinical care team.
• Monitors patient flow, access to services, and is aware of current demand.
• Ensures that schedule is always booked.
• Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; and meets commitment to providing outstanding patient centered care.
• Assist with clinic scheduling and problem solving to minimize patient waiting time, and to increase efficiency and quality of dental services.
• Readily available during clinic hours to answer patient and staff questions about clinic flow, dental center process, and appointment scheduling.
• Maintains patient confidentiality in accordance to department policy and HIPAA guidelines.
• Work with manager on special projects and provides support as needed.
• Research, evaluate, recommend, and implement or revise processes, services or techniques as necessary to promote effectiveness and efficiency.
• Manages office supply order requests.
• Provide backup support for staff as needed.
• Coach and train staff to minimize billing errors.

• 
  Maintain appropriate staff levels and participating in recruitment. This includes working collaboratively with Recruiters and may involve dispositioning candidates utilizing our ATS (ICIMS), interviewing and checking references.
• Onboard, train and support continued development of staff.
• Manage employee performance, effectively communicate expectations and goals and provide performance feedback and evaluation in a thorough and timely manner.
• Complete time and attendance requirements for team, approving timesheets, time off requests, and ensure accurate and timely completion for payroll.
• Ensure a safe, secure and legal work environment by upholding MCC’s policies and procedures.

Education and Experience:

• 
  High School Diploma or Equivalent (GED) required.
• 6-12 months of supervisory experience desired or at least 3-6 months of experience as a Front Office Lead.
• Knowledge of Electronic Health Records (EPIC) preferred.
• Bilingual English/Spanish required.
• Past administrative work history in health-care dental clinic setting desired.

Required Skills and Abilities:

• 
  Familiarity with dental insurance plans.
• Familiarity with OSHA regulations.
• Bilingual English/Spanish required.
• Familiarity with MS Office products such as Microsoft outlook and Excel.
• Commitment to providing high quality health care and customer service to low income patients.
• Ability to work in a fast-paced Dental clinic environment.
• Strong organizational skills, strong attention to detail and ability to meet deadlines and complete tasks timely.
• Strong interpersonal skills and ability to understand and follow written/verbal instructions.
• Independently recognizes and performs duties which need to be done without being directly assigned. Establishes priorities; organizes work and time to meet them.
• Recognizes and responds to priorities, accepts changes and new ideas. Has insight into problems and the ability to develop workable alternatives.
• Participate in quality improvement activities, including OSHA and dental regulations.
• Gather weekly visit reports, and other reports as needed.
• Performs other duties as assigned.

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  Prolonged periods of sitting at a desk and working on a computer.
• Use of mouse, keyboard and headset.
• Moderate to loud noise and intermittent interruptions.
• Must be able to lift up to 15 pounds at times.