Dental Complaints Handler Remote
Job description
Responsibilities:
- Co-ordinate the acceptance, investigation and response to a complaint
- Monitor all complaints to ensure they are dealt with in line with the internal policies and
procedures and regulatory time scales
- Handle incoming complaints and provide excellent customer service
- Collaborate with team members to ensure patient/customer satisfaction
- Stay updated on product knowledge and industry trends
Qualifications:
- Strong communication skills, both verbal and written
- Excellent interpersonal skills and ability to build rapport with patients/customers
- Ability to analyze data and make informed decisions
- Detail-oriented with strong organizational skills
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Previous experience in complaints handling
- Dental/Healthcare experience would be beneficial but not a requirement
We offer competitive pay. Join our team of dedicated professionals and make a difference in the lives of our customers. Apply now!
Job Types: Freelance, Part-time
Part-time hours: 12 per week
Salary: £12.00 per hour
Benefits:
- Work from home
Schedule:
- Day shift
Education:
- A-Level or equivalent (preferred)
Experience:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: Remote
