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Location: Westfield (White City)

Hours per week: 39

Contract: Permanent

Reporting Manager: UK Demonstration Manager

Job Purpose Summary:

Assist management by actively motivating the team, driving sales and conducting live demonstration of products.

What you will be required to do as a Demonstration Supervisor:

• Engage customers in your live demonstration to deliver an exciting and magical customer experience, thus increasing sales and setting a lead example to the rest of the team.
• Enthusiastically and consistently demonstrate products to a high level, using highly developed selling skills
• Gain excellent in-depth product knowledge within all demonstration products in the department and share this with the team
• Understand the art/skill of demonstration and being able to train/educate new starters on this.
• Increase sales performance of staff by coaching and providing feedback
• Motivate and engage the team to exceed sales targets
• Delivering energetic briefs to engage and motivate the team on a daily basis.
• Effective prioritisation and delegation of tasks
• Highly organised and can demonstrate great administrative skills, keeping daily/weekly reports and documents up to date.
• Use formal methods of communication for discipline and ensuring team members are following store rules and policies.
• Effective use of reports and KPI analysis to aid decision making.
• Covering and seconding for the manager in their absence.
• Thinking outside the box to find any way to help improve sales/performance/the department .
• Responding instantly and reacting in a positive way to any changes or set backs.
• Ability to highlight and reinforce some leadership skills in the ‘up and coming’ team members.

*** Please note that no list on this job description is exhaustive and you may, at any time, be requested by management to carry out any other task or activity as necessary to the smooth effective operation of the business.

Person profile:

• Sales focussed and consistently exceeds targets
• High levels of enthusiasm and energy
• Highly driven
• Presents a professional image and immensely positive attitude
• Leads by example at all times, regularly setting high standards for their team to meet
• Shows pride in their role and their store by setting and maintaining VM/housekeeping standards
• Brings a high level of energy and enthusiasm to their role, their team and their store.
• Bringing their own understanding of ‘Hamleys Magic’ to the store.

Specific Job Skills:

• Articulate & numerate
• Strong communication skills, at all levels
• Ability to use Excel proficiently.
• Confidence to make strong decisions and follow through.
• Track record of strong performance in demonstration as well as a wide skill knowledge of products in the department
• To actively approach all aspects of work in a positive, productive, and professional manner
• Worked in a retail environment with a strong customer focus
• Ability to quickly build rapport with others
• Flexible in approach to work, people and working patterns
• Ability to adapt management styles by highlighting what motivates an individual