Delta Wellbeing Customer Assistant / Ymgynghorydd Llesiant Delta Llanelli, Wales
Job description
Avaliable Job Today Delta Wellbeing Customer Assistant
Salary: £23,301 - £24,158 (Grade D) inclusive of 8% Pro-rata
Location: Llanelli / Carmarthen
Closing Date: 04/06/2023
Job Type: Temporary - Full Time
Temporary - due to funding
Delta Wellbeing provides a multi-function call/contact handling service 24x7 across south-west Wales.
This service is available on an hourly basis to elderly and vulnerable people who use social alarms, it deals with out-of-hours emergency calls for all council services, and is an initial point of contact for social care to Adults.
We currently have jobs available ( East Gate Llanelli / Spilman Street Carmarthen). All posts will include shift work, which is currently on an 8 day rota basis.
We are looking for flexible, motivated individuals who will excel in working as a key part of a team delivering vital services.
A caring and patient approach, coupled with the ability to work properly in an environment that requires many of you, are essential qualities.
Awareness of the issues associated with working with elderly or vulnerable people would be desirable, along with information about social care, and/or other services provided by the local authority.
Candidates should also have a good understanding of computers and a great style when discussing with people over the telephone.
Extensive training is given during the initial 3-month period (those appointed to part-time positions will be required to work up to 3 or 4 days per week during this period in order to receive the training).
After the training the post holders will work as part of a team of 40 Advisers, where being supportive and pulling out as a team is critical to the success of the business.
The ability to communicate in Welsh would be essential.
You will need a good level of conversational Welsh. Reasonable support can be provided on appointment to reach this level.
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Ymgynghorydd Llesiant Delta
Cyflog: £23,301 - £24,158 (Gradd D) yn cynnwys 8% pro-rata
Lleoliad: Llanelli / Caerfyrddin
Math Swydd: Swydd dros dro - amser llawn
Dyddiad Cau: 06/04/2023
Dros dro- oherwydd cyllid
Mae'r Llesiant Delta yn darparu gwasanaeth trafod galwadau/cyswllt 24x7 amlswyddogaeth ar draws de-orllewin Cymru.
Mae'r gwasanaeth hwn ar gael bob awr o'r dydd i bobl oedrannus ac agored i niwed sy'n defnyddio larymau cymdeithasol, mae'n ymdrin â galwadau brys y tu hwnt i'r oriau arferol ar gyfer holl wasanaethau'r Cyngor, ac mae'n bwynt cyswllt cychwynnol i ofal cymdeithasol i oedolion.
Ar hyn o bryd mae gennym swyddi ar gael (Porth Dwyrain Llanelli / Stryd Spilman, Caerfyrddin). Bydd yr holl swyddi'n cynnwys gwaith sifft, a hynny yn ôl trefn rota 8 diwrnod ar hyn o bryd.
Rydym yn chwilio am unigolion hyblyg, cryf eu cymhelliant, a fydd yn rhagori wrth weithio fel rhan allweddol o dîm sy'n darparu gwasanaethau hollbwysig.
Mae ymagwedd ofalgar ac amyneddgar, ynghyd â'r gallu i weithio'n gywir mewn amgylchedd sy'n gofyn llawer ohonoch, yn nodweddion hanfodol.
Byddai ymwybyddiaeth o'r materion sy'n gysylltiedig â gweithio gyda phobl oedrannus neu agored i niwed yn ddymunol, ynghyd â gwybodaeth am ofal cymdeithasol, a/neu wasanaethau eraill a ddarperir gan yr awdurdod lleol.
Hefyd dylai'r ymgeiswyr feddu ar ddealltwriaeth dda o gyfrifiaduron ac arddull wych wrth drafod â phobl dros y ffôn.
Rhoddir hyfforddiant helaeth yn ystod y cyfnod cychwynnol o 3 mis (bydd yn ofynnol i'r rhai a benodir i swyddi rhan-amser weithio hyd at 3 neu 4 diwrnod yr wythnos yn ystod y cyfnod hwn er mwyn cael yr hyfforddiant).
Ar ôl yr hyfforddiant bydd deiliaid y swyddi'n gweithio fel rhan o dîm o 40 o ymgynghorwyr, lle mae bod yn gefnogol a chyd-dynnu fel tîm yn hollbwysig i lwyddiant y busnes.
Byddai’r gallu i gyfathrebu yn y Gymraeg yn hanfodol.
Bydd angen ichi fod â lefel dda o Gymraeg llafar. Gellir darparu cymorth rhesymol i gyrraedd y lefel hon ar ôl penodi.
Job Types: Full-time, Temp to perm
Salary: £23,301.00-£24,158.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Language training provided
- Sick pay
- Store discount
Schedule:
- Day shift
- Weekend availability
Work Location: One location
Reference ID: 2/026499
