Delivery Station Customer Service Associate

Delivery Station Customer Service Associate Carlisle, England

Amazon Warehouse
Full Time Carlisle, England 11.4 GBP HOURLY Today
Job description

At Amazon, we understand that work doesn’t stop on the job.
That’s why we have warehouse jobs that work for you.

Job title – Customer Service Delivery Station Liaison
Location - DPN1- Unit A&B Woodlands Indstril Storage Estate,Longtown, 1N51, Carlisle, CA6 5TR
Pay Rate - £11.40
Shift: Sunday to Wednesday 10:00-20:45
Contract Type: Permanent

Join us as a Delivery Station Liaison and provide outstanding customer service from within the heart of Amazon’s delivery station in Carlisle. Your role will support customers who have experienced a failed delivery and require an urgent reattempt, as well as pre-emptively solving delivery issues to reduce customer effort.
It’s a crucial role in Amazon’s Customer Service team as part of our mission to be Earth’s most customer-centric employer.

What will you do as a Delivery Station Liaison?
  • Respond to customer escalations directly, contacting them via phone and email to understand the problem and obtain information needed to help them get their parcel
  • Empathise with and prioritise customer needs, and communicate with stakeholders to resolve customer issues
  • Act as an interface between our customers and the external delivery service partners in order to identify possible causes, solve problems and, if necessary, arrange a redelivery
  • Build relationships and liaise every day with the Amazon Logistics team in the station to help get the best outcome for our customers
  • Treat customers with respect, resolve conflicts and set appropriate expectations
  • Approach problems logically and with good judgment to ensure the best customer outcome
  • Make quick and effective decisions on behalf of the customer
  • Work a full-time, shift-based schedule (40+ hours per week)
  • Monitor customer deliveries in real-time for delivery success
  • Perform the following tasks, with or without reasonable accommodation:
    • Locate packages in station warehouse and liaising face to face with delivery station stakeholders
    • Work in an environment where the noise level varies and can be loud
    • Work in an environment where the temperature may vary due to outside weather conditions and is not controlled

Delivery Station Customer Service Associate
Amazon Warehouse

https://www.aboutamazon.com/
Seattle, United States
Andrew Jassy
$10+ billion (USD)
10000+ Employees
Company - Public
Internet & Web Services
1994
Related Jobs

All Related Listed jobs

Delivery Driver
ridebreezyee ltd London, England 28080 - 32240 GBP Today

A positive attitude to deliver exceptional levels of service to our customers. You will collect customers who are shifting a object or a variety of items from

Support Worker - Askern Doncaster - Learning Disabilities
Lifeways Community Care Ltd Askern, England 10.42 GBP HOURLY Today

You may support them through to more exciting tasks such as moving into their own home for the first time or planning a holiday.

Maintenance Assistant
Burnham Beeches Hotel Slough, Berkshire, South East England, England 10.5 GBP HOURLY Today

Complete in house project work as agreed with hotel management.. The Maintenance Assistant will be responsible for assisting the Maintenance Manager in

Buying Assistant
Dunelm Syston, Lincolnshire, East Midlands, England 23231 - 43407 GBP ANNUAL Today

Producing key sales reports for Junior Buyer's and above, using Excel. You will be working closely with the Buyers to ensure the smooth running of all

HGV Driver - Want to Earn £42K
Noble Foods Sheffield, England 37860 GBP ANNUAL Today

Overtime undertaken on additional days is payable at 1.5 of basic rate. Enhanced pay for Christmas Day and New Year's Day.