Delivery Station Customer Service Associate

Delivery Station Customer Service Associate Preston, North West England, England

Amazon.com
Full Time Preston, North West England, England 11.4 GBP HOURLY Today
Job description

Job title – Customer Service Delivery Station Liaison
Location - DPR1- Centurion Way, Leyland, 4443, Preston, PR26 6TZ
Pay Rate - £12.70
Shift: Sunday to Wednesday 10:00-20:45
Contract Type: Fulltime, Permanent

Join us as a Delivery Station Liaison and provide outstanding customer service from within the heart of Amazon’s delivery station in Preston. Your role will support customers who have experienced a failed delivery and require an urgent reattempt, as well as pre-emptively solving delivery issues to reduce customer effort.
It’s a crucial role in Amazon’s Customer Service team as part of our mission to be Earth’s most customer-centric employer.

What will you do as a Delivery Station Liaison?
  • Respond to customer escalations directly, contacting them via phone and email to understand the problem and obtain information needed to help them get their parcel
  • Empathise with and prioritise customer needs, and communicate with stakeholders to resolve customer issues
  • Act as an interface between our customers and the external delivery service partners in order to identify possible causes, solve problems and, if necessary, arrange a redelivery
  • Build relationships and liaise every day with the Amazon Logistics team in the station to help get the best outcome for our customers
  • Treat customers with respect, resolve conflicts and set appropriate expectations
  • Approach problems logically and with good judgment to ensure the best customer outcome
  • Make quick and effective decisions on behalf of the customer
  • Work a full-time, shift-based schedule (40+ hours per week)
  • Monitor customer deliveries in real-time for delivery success
  • Perform the following tasks, with or without reasonable accommodation:
    • Locate packages in station warehouse and liaising face to face with delivery station stakeholders
    • Work in an environment where the noise level varies and can be loud
    • Work in an environment where the temperature may vary due to outside weather conditions and is not controlled

What skills and qualifications do you need?
  • Experience with Windows Operating Systems and Microsoft Outlook
  • Familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools
  • Previous experience, or an interest to work, in customer service
  • Ability to effectively prioritize work time to ensure efficiency
  • 'A’ Level education or equivalent preferred
What will you get in return?
  • Pension plan
  • Competitive holiday (30 days)
  • Health insurance
  • Life insurance
  • Amazon discount code
  • Employee assistance program

If this role sounds like it’s for you, then click on the link below to start the application process!
You’ll need to allow 1-2 hours including an assessment to test your suitability for the role. We recommend using a PC (e.g. laptop) in order to get the best experience.

If successful, we will contact you about the next steps!

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.

Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.

Delivery Station Customer Service Associate
Amazon.com

https://www.aboutamazon.com/
Seattle, United States
Andrew Jassy
$10+ billion (USD)
10000+ Employees
Company - Public
Internet & Web Services
1994
Related Jobs

All Related Listed jobs

Customer Experience Assistant
Live Borders Hawick, Scotland 10.9 - 11.72 GBP HOURLY Today

Carry out ticketing and retail sales to the public (operating computerized till and ticket booking system), accurately follow cash handling, cashing up and

Operations Assistant
Bulk Vending Systems Swansea, Wales 10.8 GBP HOURLY Today

Fork truck license desirable but not essential. Deep cleaning snack and cold drinks machines out in the field. Job Types: Full-time, Permanent.

retail sales associate
SSP Group Cambridge, East of England, England 21986 - GBP HOURLY Today

Team Member at M&S Cambridge Station

Everyone regardless of age starts on £10.57 per hour

Healthcare Assistant
Sussex Community NHS Foundation Trust Burgess Hill, England 21730 - 23177 GBP ANNUAL Today

The team is made up of community nurses, health care assistants, clinical leads as well as coordinators, administrators, social worker, psychological therapist,

Head of Finance
Safi London, England Today

We combine technology and deep industry expertise to simplify every step of the trading experience and are proud to count 400+ of the most forward thinking