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A warm welcome from The John Lewis Partnership! Thanks for your interest in joining us.

The Partnership is a company that celebrates the uniqueness of each individual. Here, you’re not just an employee, you’re a Partner, and you’re valued for being your authentic self.

We offer a range of incredible benefits that set us apart, including significant discounts, VIP hotel suites, flexible working arrangements, equal parenthood leave and more. Our business is a dynamic retail network, but it’s so much more than just retail.

We are branching out into other sectors like built-to-rent, financial services, technology offerings and more, featuring diverse departments that offer an extensive array of products, food options, experiences, and services.

We are dedicated to both the people we serve and the Partners who contribute to our success. For that is the shared purpose that drives us. By working together, in Partnership, we are creating a place with happier people, for a happier business and a happier world.

What’s the role about?

We have an exciting opportunity for a talented Delivery & Operations Lead to join our John Lewis Digital Delivery team.

As a leader of our Agile delivery teams, you will be instrumental in guiding teams taking products from their conception through to implementation, utilising your passion for delivery and an excellent understanding of how to define and deliver solutions interactively and collaboratively in order to achieve business outcomes and value.

You will assure, execute and maintain digital services within a specific functional domain (e.g. customer, payment, order services, etc). Managing significant budgets, this role will maintain a strategic view of technical services, projects and outcomes whilst working and managing dependencies within and across domains. You will also focus on developing and maintaining stakeholder relationships, demonstrating effective influencing skills.

You will have the opportunity to develop and stretch personally and professionally to achieve your potential.

The successful candidate will thrive in managing competing priorities and have a focus on quality, ensuring the delivery aligns with the needs of the business, whilst also being supportable and maintainable. You will be a champion for exceptional digital experiences for our Partners and customers.

What will you be doing as a Delivery & Operations Lead

You will:

• Work closely with the Head(s) of Product, and Product Leads, to understand the Product strategy and help delivery teams execute on it for customer and business value.

• Implement architectural and business commerce strategy across Digital revenue streams.

• Have responsibility for entire digital domains, ensuring they work to exemplary standards, are highly skilled and remove impediments to success.

• Own and manage inter-portfolio dependencies across the Partnership, to mitigate business risk while protecting throughput and business value.

• Own and assure operability end-to-end on all digital services, ensuring teams self-support services to optimum risk/cost ratio.

• Empower Partners to learn and grow into contemporary agile ways of working, and you will facilitate enhancement of the skill levels of team members.

• Measure service(s) throughput, and value released, to ensure it is meeting the required business impact.

• Ensure Partners are empowered and enjoy their work by supporting their ownership of our most difficult problems.

• Optimise the cost of delivery by effectively managing Partners and 3rd Parties, driving efficiency and mitigating waste in the process.

• Strike a balance between prioritisation to remove technical debt and close services, applications and infrastructure safely.

• Line Manage Partners in-line with JLP principles, with clear OKRs and robust performance management.

• Have a deep understanding of the technology stacks teams are developing in, and will be curious to know and find out more to support the growth of the digital teams.

• Have experience of managing multiple suppliers at account level and optimising mixed model teams to achieve business outcomes. This will also include 3rd Party application and service management where required.

• Contribute to the development of an exemplary profession in delivery and operational capability.

• Build strong working relationships with other Delivery & Operations Leads and senior stakeholders across the wider Partnership, managing critical dependencies where applicable.

• Foster an open and honest environment where achievements are celebrated and mistakes are learned from, demonstrating a high level of personal accountability to help resolve conflicts, where necessary.

• Champion continuous improvement by encouraging teams to trial new techniques and ways of working and support them in their pursuit of high performance.

• Keep up to date with evolving agile practices, tools and techniques by active involvement with the external Agile Community via meetups / blogs / conferences etc.

What you'll have

• Experience at managing multi-million pound delivery budgets.

• Experience at managing multiple mixed skilled, digital teams onshore and nearshore.

• Experience of owning operational responsibility for business critical applications and / or services.

• Experience building and developing high performing, cross functional, digital teams.

• Deep understanding of Retail IT Delivery in a lean and agile environment.

• Understanding of cloud and microservices architecture.

• Deep knowledge of Agile, Scrum, Kanban, Lean and DevOps frameworks.

• Proven history of Leading IT delivery within an agile environment.

• Have a very strong understanding of commercial IT, digital and modern retail trends.

• Excellent verbal and written communication.

What else could you bring?

• Experience leading agile transformation in a medium to large organisation.

• A background in software engineering and literacy in modern software development.

• Experience in Programme or Portfolio management with a record of successes.

Additional information

• The application form consists of an online assessment, CV upload, followed by application questions. Please visit - https://www.jlpjobs.com/how-to-apply/journey/ to understand more about application and hiring process

• Find out more about our engineering principles - https://engineering-principles.jlp.engineering/principles/

• Internal applicants - Please copy paste this link on to the browser for job outline - https://bit.ly/DnOJLP

• We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.

Benefits:

• Hybrid Working.

️ - Full - time working holiday entitlement 25 days holiday, plus public and bank holidays

• - Excellent work life balance, including focus on well being and flexible working and our market leading Equal Parenthood Leave Policy
• Defined Contribution pension scheme where your contributions will be matched by the Partnership (up to 8% of pay) and, after three years’ service, you’ll receive an additional Partnership contribution of 4% of pay, regardless of whether you pay in or not
• You’ll get Partnership discount in store and online once you complete Probation. That’s 25% off in John Lewis & Partners (12% off electrical products) and 20% in Waitrose & Partners. You’ll also be able to nominate someone you live with to share your discount
• Simple cycle to work support scheme
• We’re really proud of our exclusive hotels based in some of Britain’s most beautiful areas and once you’ve been with us for three months, you’re welcome to explore them. Find out more about our hotels here

- Learn more about our Benefits structure, visit - https://www.jlpjobs.com/about/benefits/

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