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Job Introduction

Selfridges has always been much more than a shop. We’re a social space where everyone is welcome and feels a sense of belonging, a creative playground where culture and commerce collide, and an experimental hub where you can discover the most innovative and sustainable ideas in retail. We’re here to help make the world brighter. And you can be an important part of this. We’ll talk more about the role below, but before we get to that, let’s share with you the good stuff…

Rewards and benefits

Life at Selfridges is dynamic, exciting, and always evolving. As well as working with some of the most cutting-edge, iconic and boundary-pushing brands, designers and creatives, we also offer our team members opportunities to help make a positive difference through our network of communities, both within and outside Selfridges. Here are just a few of our rewards and benefits that help make our team experience that bit more extraordinary.

• Flexible working options to benefit you, your family and your wellbeing that can include part-time, flexi-time, job sharing or hybrid working

• Generous annual leave that increases with length of service

• Up to five paid volunteering days – from beach cleans to co-ordinating food and clothing donations

• Family leave that suits your set up including Maternity, Paternity, Adoption, Surrogacy and Shared Parental leave policies

• Defined pension contribution scheme

• Generous bonus and/or commission scheme

• Enviable team member discount including sale previews and double discount days

• Exclusive local discounts on a range of restaurants, bars, beauticians and entertainment

• Subsidised gym memberships

• Annual travel pass and cycle-to-work schemes

• A sustainable car salary sacrifice scheme

• Several internal communities to get involved in from our Diversity Board and Green Warriors who are leading the charge on D,E&I and sustainability, to the Wellbeings who are always thinking of new ways to champion healthy minds, bodies and routines for our team members

• Workplace Options, our confidential team member assistance programme for when life gets tricky or you need a little guidance

• Access to a wide range of training programmes to help your career development

Read on to find out how you can play your part in Reinventing Retail…

Role Responsibility

The Delivery Manager is responsible for the successful delivery of initiatives across the squad(s) in the Team Member Experience domain.

The Delivery Manager will help to support the shaping of business ideas into deliverable initiatives that:

• Span multiple business areas across the domain that need to be appropriately resourced, funded, and manged (including 3rd party suppliers)
• Require organisational change and impact multiple IT and business teams
• Require transition to the BAU support team

The Delivery Manager is accountable for building an approach that links up all workstreams of an initiative, ensuring that they are all properly managed and reports regularly on progress. They will generally do this for more than one initiative at a time, so an ability and desire to multi-task and work flexibly is essential.

As the Delivery Manager- Digital, You will also:

• Work closely with Product Owners/Business Analysts to ensure all projects have the required delivery assets and user story backlogs at the appropriate stages of the delivery lifecycle
• Work with the Business Analysts/Product Managers to ensure that new business processes are accurately mapped and the implications of these are clearly understood by stakeholders
• Work with Procurement to select and manage any third parties to time, budget, and quality. This includes influencing and negotiating as necessary to achieve mutually beneficial outcomes.
• Shape and deliver strategically important backlogs of work.
• Work with and influence the business to define initiatives and/or products, agreeing the right delivery approach (based on the delivery framework), drawing together business, architecture, and engineering, where relevant, to ensure the initiative is delivered in the correct way.
• Manage the delivery of squad initiatives within agreed parameters of cost, timescale, and quality.
• Help to manage cross domain dependencies and integration of third parties into our teams as appropriate, depending on the level and nature of partnership desired
• Work with Finance and PMO to monitor and report on resources, revenue, and capital costs against project budgets, managing expectations of Domain Sponsors, both product and Tech.

The Ideal Candidate

• Business Insight - Applies knowledge of business and the marketplace to advance the organization's goals. For example, clearly understands how own activities relate to critical business drivers.
• Plans and Aligns - Plans and prioritizes work to meet commitments aligned with organizational goals. For example, strengthens alignment and coordination between own work and others', providing well sequenced activities and exact time frames. Foresees and resolves many potential bottlenecks and delays.
• Ensures Accountability - Holds self and others accountable to meet commitments. For example, accepts responsibility for own work, both successes and failures. Handles fair share and does not make excuses for problems. Usually meets commitments to others.
• Action Planning - Uses comprehensive knowledge and skills to work independently while providing guidance and training to others on developing appropriate plans or performing necessary actions based on recommendations and requirements.
• Action Oriented - Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. For example, takes timely action on important or difficult issues. Identifies and pursues new opportunities that benefit the organization.
• Collaborates- Builds partnerships and works collaboratively with others to meet shared objectives. For example, enlists a range of stakeholders to add value; ensures they are well informed, and surprises are avoided. Builds strong relationships and trust quickly at all levels of the business. Uses their common sense to solve problems and works with others to find the best solution.
• Problem Solving - Uses comprehensive knowledge and skills to act independently while guiding and training others to explore the depth and breadth of a problem, draw out the implications of not changing, and help self-discover and articulate the value of a solution.
• Questions Strategically - Uses comprehensive knowledge and skills to act independently while guiding and training others to uncover the business’ explicit needs and/or unforeseen opportunities and challenges.
• Informed & Decisive - effectively juggle competing priorities and demands for various initiatives to be delivered. Be a reliable decision maker with the ability to make informed decisions based upon analysis, experience, and judgment; offer appropriate solutions and suggestions. Use experience to spot structural problems and recommend ways to solve them.
• Risk & Issue Management - Uses comprehensive knowledge and/or skills to identify, assess, prioritise, and manage risk and issues
• Pragmatic and Flexible - Can deliver results in an ambiguous and challenging environment; and is flexible in their approach (even if things change at the last minute). Prioritises value adding work and is structured in their approach. Proactive - A self-starter with the ability to quickly understand the complexities of technology against the business need to find the best solution against the constraints of time, cost, and quality
• Stakeholder Management - Feel comfortable challenging the status quo respectfully and provide advice to improve delivery. Manages the expectations of Sponsors and Stakeholders, highlighting risk and issues and decisions needed for delivery to continue forward.

About the Company

Everyone is welcome

Selfridges is a place where we want everyone to feel a sense of belonging. We embrace every self and are committed to cultivating a diverse and inclusive working culture. We are leading with purpose to not only increase the visibility and recognition of under-represented talent within our organisation, but the wider industry too. Here at Selfridges, everyone is welcome – irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all.

Our awards cabinet

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. We were also recognised as a ‘Best 25 Big Company to Work For 2020’ as awarded by The Sunday Times.

Selfridges