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Role Overview

The Services and Infrastructure function (UKTO) is responsible for supporting the UK District Network of Branches, our Functional Departments, and our end user consumers, through the effective delivery of Technology services and infrastructure solutions. To enable the Bank to modernise its core technology, the role will be key in providing delivery support on the transformation to cloud-based infrastructure/services, and our move to a DevOps culture, methods and tooling.

The department, which sits within the UK Bank's Technology department, is looking for a highly experienced Head of Delivery who has a recent background of working in complex Public Cloud and DevOps environments and is comfortable with traditional Project Management methods, as well as working with teams employing agile methodologies. As the Bank embarks on its agile transformation, in order to achieve even better collaboration and continuous delivery for maximum customer value, it will be essential for the successful candidate to have proven technical delivery experience in a complex Change environment, managing collaboration and work streams between multiple local teams, teams in other areas of a large organisation, and external suppliers.

The role will also be responsible for a team of Delivery and Project Managers working within the UKTO set of responsibilities, covering IT Operations, IT Continuity and Resilience, technical services provided via our intra group agreement with Svenska Handelsbanken AB, as well as the Cloud and DevOps initiatives.

The UK Bank has a vast portfolio of change initiatives between now and 2023 onwards, many of which are regulatory and some which will enable the UK Bank to grow from strength to strength both in its technology capabilities and product offerings. There are a number of priorities which need to be addressed, so the successful candidate must therefore be experienced enough, and flexible, to manage and deliver a variety of change initiatives depending on the priority of the work. To that end, in addition to having an IT background, experience of managing regulatory projects within the Banking industry (or similar e.g. Government) is essential.

Competitive + Benefits

Key Responsibilities

• Delivery responsibility for a wide range of work packages and projects associated with Cloud infrastructure and technologies that support DevOps practices.
• Key liaison person between UKTO and other UK Technology functions, and equivalents in the Group parent company, regarding Cloud and DevOps initiatives.
• Contributor to project management of IT Project(s) according to the Handelsbanken Project Management Framework: Scope, Time, Cost and Quality Management etc.
• Management of a team of Delivery and Project Managers working within the UKTO set of responsibilities.
• Proactively identify risks and issues and develop strategies to mitigate them.
• Stakeholder management, including but not limited to, Project Sponsors; in some cases C-level, and other Project Responsible Business stakeholders of varying levels of seniority.
• Ensuring that solutions follow the Bank's architecture and security directives.
• Communications management.
• Procurement management and supplier relationships (where this applies).
• Complex dependency management of people, technology and processes.

Role Requirements:

• 10+ years of experience in technology delivery management.
• Strong project management skills, with experience in leading large-scale technology projects.
• Extensive experience of delivering large scale, complex Public Cloud migrations.
• Strong knowledge of IT infrastructure and applications, including network architecture, database management, and cloud computing.
• Experience in Traditional, Hybird, and Public Cloud hosting.
• Recent experience of managing the delivery from internal service provider teams to introduce common technology solutions.
• Experience of Waterfall and Agile delivery methods e.g. Scrum or Kanban.
• Excellent verbal and written communication skills with the ability to analyse, articulate and present complex issues clearly and concisely.
• Ability to build strong professional relationships at all levels of the organisation and represent Handelsbanken plc effectively.
• Integrity and discretion.
• Ability to work well under pressure.
• Attention to detail and an organised approach to work.

Compliance with the 5 Conduct Rules

• Act with integrity
• Act with due skill, care and diligence
• Be open and co-operative with the FCA, PRA and other regulators
• Pay due regard to the interests of customers and treat them fairly
• Observe proper standards of market conduct

Core Values

• Is business-oriented and focuses on the customer
• Takes a long-term approach
• Has the courage to make decisions
• Is innovative and proactive
• Takes responsibility for his/her own development
• Has high ethical and moral standards
• Likes good administrative order
• Collaborates with others to achieve joint goals
• Contributes to the development of operations and colleagues

Competencies

General Competencies

Other Competencies

• Actively Builds Relationships

• Leadership / management competencies

• Embraces Change and Technology

• Acts According to Handelsbanken's Culture

• Creates Business Value

• Role Specific Regulations