Delivery Manager Bristol, England
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About the job
Job summary
Do you thrive working collaboratively?
Are you great at developing and maintaining new relationships?
Can you do them in a fast-paced environment?
If you can, then our Delivery Manager role could be for you!
For those who are up to the challenge, we offer unique and unparalleled opportunities to work with some of the newest technologies and make a real, lasting difference.
HMRC Chief Digital & Information Office is made up of Customer Groups which are working independently towards one common goal. Our role sits within HMRC’s Chief Digital & Information Office (CDIO) Group that deliver in-house solutions for projects and programmes that deal with a broad range of business, technical and operational issues. Our CDIO offices are hi-tech, state-of-the-art facilities that allow our teams to maximise their capabilities.
This role sits within HMRC’s SAP estate. The SAP Practice Change Delivery team own and run HMRC’s SAP estate. This includes the Enterprise Tax Management Platform (ETMP) and SAP systems supporting internal HR and Finance.
Work coming into the team can originate from legislative changes, policy changes, improvements to the customer offering or ministerial requirements.
See what it’s like to work at HMRC: find out more about us or ask our colleagues a question. Questions relating to an individual application must be emailed as detailed later in this advert.
Job description
We are looking for someone that can ensure that any SAP changes, or new pieces of work, are successfully delivered in line with our strategy, policies, process, and governance.
We need someone to be accountable for the management of the change, working with HMRC partners and our supplier community, you will ensure new and existing products/changes are produced to correct requirements.
This is a role with line management and leadership duties and responsibilities. To meet our commitment of making HMRC a safe and respectful place to work, you will role model effective leadership behaviours, acting as an exemplar and coaching those that require development.
About the Profession
As Delivery Managers, we are passionate about our teams, and supportive of our colleagues. We have a Delivery Manager profession community to learn, share and support each other.
Our community is made up of diverse individuals with a range of backgrounds and experiences. We have clear profession career paths and are supported by Heads of Profession and Profession Leads.
You will be required to undertake some travel and overnight stays.
While usual working days are Mon-Fri currently, the contractual position is that standard working patterns can span Mon -Sat 7am-8pm and there may be requirements in the future to contribute to ensuring these hours are covered.
We offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you. Please contact the vacancy holder to discuss flexible working patterns before applying.
This role maps to the cross-government framework for the Digital, Data and Technology (DDaT).
For more information visit the link here.
Whilst this is not a technical specialist post, your inquisitive nature and enquiring mind mean you will quickly learn the IT related aspects of the role and the terminology, helping you to communicate between technical and non-technical colleagues.
We will look to you to share your skills and knowledge with colleagues whilst we provide the learning, you’ll need through our SAP Academy and other learning routes.
Applicants are strongly encouraged to contact the vacancy holder – Nikki Fisher - for an informal discussion before applying, this will help you decide if this is the role for you.
Person specification
- Build and lead a collaborative team of Associate and Junior Delivery Managers and drive their delivery of change, managing the resource within your team to balance quality and quantity.
- Deliver change within cost and time constraints reporting to senior partners.
- Manage relationships with suppliers for projects, setting shared, project scope, budgets and handling risk.
- Develop an understanding of specific SAP functionality and build knowledge of business operations, business processes and systems.
- Provide SAP strategic vision and direction, advocating SAP standards on projects and programmes.
- Ensure compliance to government policies and standards, and with processes within CDIO.
- Coach team members, share your own skills and knowledge to develop capability across the wider team and continuously improve the team and delivery.
Essential Criteria:
You will be able to demonstrate experience of:
- Strong leadership skills, working with diverse teams and getting the best out of people.
- Strong organisational skills and the ability to work independently.
- Good interpersonal skills and the ability to build and maintain effective and collaborative partner relationships, at all levels of seniority.
- Handling, analysing and evaluating sophisticated and conflicting information and data to make evidence-based decisions and recommendations.
- A track record of delivering multiple concurrent quality products or services in a fast-paced environment with shifting priorities.
Desirable Criteria:
- Knowledge of working in a project environment.
- Knowledge of different delivery methods.
- Broad understanding of SAP.
- Experience of IT delivery.
Benefits
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
Find more about HMRC benefits in 'Your little extras and big benefits handbook' for further information or visit Thinking of joining the Civil Service.
Things you need to know
Selection process details
As part of the application process, you'll complete an anonymised CV detailing your most recent Jobs/ Roles covering the last 3 positions with a maximum of 250 words: and a 750 word personal statement outlining your skills and experience and your suitability for the role. Further details around what this will entail are listed on the application form.
Things you need to know
Your CV should cover your job history and is for information purposes only and will not be scored.
Your Personal Statement should be used to describe how your skills and experience matches the job description and how you meet the essential criteria mentioned, providing evidence where possible. Your evidence needs to be specific, provide the impact you made, results achieved, and show us you have the experience, approach, and skills we’re looking for.
We will assess your personal statement to see how you meet the Essential Criteria and, on your outcomes/results of your examples. We want to see how you went about completing your tasks and the changes/impacts you made in your experience. We recommend using the STAR Method for this section to outline the Situation, Task, Action and Result.
Successful candidates after a full sift may be invited to an interview, where they will be asked questions around their skills and experience based on the essential criteria in the advert. You will be asked for a 10-minute presentation on a subject which will be shared with you prior to your interview.
During the panel interview, your experience will be assessed to explore in detail what you are capable of.
Where candidates perform well in the selection process, but fall short of the required standard for SO, we may offer opportunities at a lower grade - HO. If this applies, you will be given more detail about potential roles at the lower grade after all vacancies for this campaign have been filled.
Interviews will take place via video link.
Interview dates to be confirmed.
We reserve the right to raise the score required at any stage of the process in order to manage numbers.
A reserve list may be held for a period of up to 12 months from which further appointments may be made for the same or similar roles – if this applies to you, we’ll let you know via your Civil Service Jobs account.
Eligibility
To check that you are eligible to apply, review this eligibility information
Important information for existing HMRC contractual homeworkers:
Please note that this role is unsuitable for contractual homeworkers due to the nature and/or requirements of the role.
Reasonable Adjustments
We want to make sure no one is put at a disadvantage during our recruitment process because of a disability, condition, or impairment. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.
If you need a reasonable adjustment or a change to be made so that you can make your application, review this information on reasonable adjustments, and contact [email protected] as soon as possible.
Equality and Diversity
We’re committed to creating a great place to work for all our colleagues here at HMRC. We want everyone to feel valued, supported and comfortable being their true self at work.
We’re proud to be a diverse and inclusive employer, supporting social mobility by giving opportunities to people from all walks of life. We want to maximise the potential of everyone who chooses to work for us and offer a range of flexible working patterns and support. Our aim is to make a fulfilling career at HMRC accessible to you.
For more information on how we make this happen, review this information on our culture and values.
Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.
We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible after considering operational and customer service needs. We can’t guarantee that we can meet all requests to work flexibly, as agreement will be subject to business ability to accommodate, and any request to work a more flexible arrangement should be made prior to your acceptance of the provisional offer.
Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.
The Civil Service runs a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Locations
HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations.
Security Update
For more information on the level of security checks we will carry out, review this information on security checks
Further Information
The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.
Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application/s will be withdrawn from the process.
Duplicate applications for the same vacancy will also be withdrawn.
Transferring into HMRC from Civil Service If you are currently working for an ‘Other Government Department’ (OGD) and would like to consider the impact on your pay when joining HMRC, please see the attached document "Combined T&C and OGD Pay English”, found at the bottom of this advert. Further information on staff transfers can be found on gov.uk
Problems during the application process
If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
If you think you’ve made a mistake on a submitted application (e.g. you’ve ticked the incorrect eligibility box), please contact [email protected] at least two working days before the vacancy closes. After this, we won’t be able to reopen your application.
Please use the subject line to insert appropriate wording e.g. Please re-open my application - 289673 & vacancy closing date 09/06/2023.
For reasonable adjustments queries or requests, please see details within reasonable adjustments section above.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
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