delivery manager

delivery manager Derby, England

Fortitude Nicsa Global Limited
Full Time Derby, England 10.56 - 12.04 GBP Today
Job description

We are looking for an experienced Information Technology Manager to join our team. The successful candidate will be responsible for;

  • Ensuring compliance with service level agreements and customer satisfaction targets,
  • Implementing best practices and ensure internal policies and procedures are followed
  • Continuously improving processes to meet customer requirements
  • Managing client relationships to ensure customer satisfaction
  • Managing partner/supplier relationships and identify any gaps that may affect delivery
  • Assisting sales team with technical project scoping and quoting
  • Attending pre-sales and post-sales client calls
  • Understanding scope of works and managing the service team to deliver based upon the requirements
  • Negotiating with partners to increase company profit margins
  • Basic level of technical understanding to communicate project based work for things such as:

Wireless Surveys

SD-WAN roll-outs

AP & Cabling installs

Staff Augmentation

Hardware Maintenance Support (Enterprise / Data Centre)

EUC Dispatch contracts

Job Types: Full-time, Permanent

Benefits:

  • Company pension
  • On-site parking

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme

Ability to commute/relocate:

  • Derby: reliably commute or plan to relocate before starting work (required)

Experience:

  • Information Technology: 1 year (preferred)

Work Location: In person

delivery manager
Fortitude Nicsa Global Limited

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