delivery manager Milton Keynes, England
Job description
Details
Reference number
Salary
Job grade
Contract type
Type of role
Other
Working pattern
Number of jobs available
Contents
Location
About the job
Benefits
Things you need to know
Apply and further information
Location
About the job
Job summary
The Foreign, Commonwealth & Development Office pursues our national interests and projects the UK’s role in the world.
We promote the interests of British citizens, safeguard the UK's security, defend our values, reduce poverty and tackle global challenges with our international partners.
Salary
London based – The total package for this role at SEO is £41,449 per annum (non-negotiable). This figure includes a non-pensionable, non-consolidated Location Allowance of £2,000.
East Kilbride based – The total package for this role at SEO is £39,449 per annum (non-negotiable).
Milton Keynes based – The total package for this role at SEO is £41,199 per annum (non-negotiable). This figure includes a non-pensionable, non-consolidated Location Allowance of £1,750.
Job description
Main Purpose of Job
This role sits in within the Foreign Commonwealth and Development Office’s Consular Services Department Product & Delivery team. The team take responsibility for services that British people abroad can access directly, and the internal systems our colleagues around the world use to assist them.
For example:
- Consular content on GOV.UK (such as travel advice)
- Digital services (such as our emergency travel document service, notarial and document services, assistance services, and service for British nationals to register presence overseas during a crisis)
- Internal systems (such as our global case management and business intelligence systems)
Digital, Data and Technology (DDaT) capability is crucial in developing the “end-to-end” consular services we offer British people. Our DDaT teams work collaboratively with posts and colleagues across the wider Consular Directorate to ensure that our ‘always on’ global 24/7 services are fully integrated with the more specialist and face-to-face services we provide.
We work in integrated, multidisciplinary, supplier and civil servant teams to deliver ongoing improvements across our portfolio of products and services. This includes the full range of DDaT roles, as well as policy and operational leads.
This role provides:
- The opportunity to be part of a supportive team responsible for managing high-profile digital products, with a direct impact on British nationals
- An integrated delivery environment and ingrained joint working with policy and operations
- A tailored Learning and Development offer, combining both DDAT Profession and FCDO subject matter opportunities
- Opportunities for travel to overseas consulates, high commissions and embassies to support product development and delivery
- The ability to shape and influence both Consular Services and wider FCDO as we develop our DDAT Community
The Senior Delivery Manager will be accountable for multiple strands of delivery, primarily focused on our cross-portfolio supporting products and services, which underpin multiple internal and citizen-facing products.
They will work with multidisciplinary teams comprising of internal teams, other government departments, and suppliers to ensure successful delivery across the product lifecycle.
The successful candidate will be part of a wider Delivery Management team, working closely with Product Managers and Service Owners on particular services, and directly manage a Higher Executive Officer (HEO) Delivery Manager.
Roles and Responsibilities
As a Senior Delivery Manager, you will:
- Work across multiple products to provide delivery oversight, roadmap assurance, and ensure our multi-disciplinary teams work effectively together to deliver high quality products
- Manage delivery using agile and project management techniques, across different phases, including the introduction into live for new products, and decommissioning of legacy systems
- Agree and ensure delivery of the roadmap for the cross-cutting, supporting products and services that underpin multiple internal and citizen-facing products.
- Own the relationship with key suppliers, manage their workload, ensure they are clear on priorities, and that outcomes meet stakeholder expectations
- Work with internal and external partners responsible for managing products and services to provide feedback, and highlight areas for further enhancements
- Manage the budget for specific products and services, including forecasting spending and contributing to business cases as necessary
- Engage with key stakeholders to understand their needs, and translate between technical and non-technical
- Line manage one Higher Executive Officer Delivery Manager
Person specification
It is essential in your application that you provide evidence and proven examples in each of the following Minimum Criteria, the Behaviours and the Technical question as far as you are able to do so. These responses will be further developed and discussed with those candidates invited for interview.
This role aligns with the UK Government’s Digital, Data, and Technology (DDaT) Senior Delivery Manager Role. Technical Skills are drawn from the DDaT Framework.
We will consider applications from candidates with no or limited previous agile or digital delivery experience who demonstrate their transferable skills, willingness to learn, and enthusiasm for digital delivery.
Please see: https://www.gov.uk/guidance/delivery-manager#senior-delivery-manager
Essential Skills
- Agile and Lean practices. You have previous experience and/or enthusiasm for applying Agile, Lean or other delivery approaches to deliver high quality digital and technology products. You can tailor the approach to different phases and contexts.
- Delivering high quality products/ services. You have a track record of leading and coordinating teams to deliver successful outcomes to a high quality. You can communicate what good looks like and accelerate delivery through removing barriers and improving processes.
- Planning. You are able to balance multiple workstreams and demands by prioritising the highest value tasks. You can manage dependencies, and assess delivery confidence.
- Effective stakeholder communication. You have experience working with technical and business stakeholders, and communicating between the technical and non-technical. You can manage stakeholder expectations, and support.
- Financial and commercial management. You have experience of engaging with partners and suppliers to deliver, following the relevant commercial processes. You can achieve value for money, through balancing costs versus value, and tracking spend.
Behaviours
We'll assess you against these behaviours during the selection process:
- Delivering at Pace
- Changing and Improving
- Communicating and Influencing
We only ask for evidence of these behaviours on your application form:
- Delivering at Pace
Technical skills
We'll assess you against these technical skills during the selection process:
- Agile and Lean Practices
- Planning
We only ask for evidence of these technical skills on your application form:
- Agile and Lean Practices
Benefits
- A Civil Service Pension.
- 25 days Annual Leave per annum.
- 9 days Public and Privilege holidays per annum.
- Learning and Development tailored to your role.
See the attached candidate pack.
Things you need to know
Selection process details
Application Stage
You will be required to complete an online application form and submit a CV and Personal Statement to assess your skills and experience. In addition, you will be asked a Behaviour and a Technical Question.
In your Personal Statement, please include your motivation, how you meet the Essential Skills for the role, and how this would equip you to carry out the roles and responsibilities in the Job Description.
Your CV should set out your career history, your responsibilities in previous roles, and other relevant career achievements.
You are encouraged to use the STAR format for Behaviours and Technical Skills.
The Behaviour you will be assessed on at the application stage is:
- Delivering at Pace
The Technical Skill you will be assessed on at application is:
- Agile and Lean Practices
Interview Stage
At Interview, you will be assessed on the following Behaviours and Technical Skills:
- Behaviour: Changing and Improving
- Behaviour: Communicating and Influencing
- Technical Skills: Agile and Lean Practices
- Technical Skills: Planning
Candidates will be required to give a Presentation at the Interview and the topic will be sent to you 5 working days in advance.
You will also be asked a Motivation question at Interview but this will not be scored.
Reasonable Adjustment
If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
Contact Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs.
Complete the ‘Assistance required’ section in the ‘Additional requirements’ page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.
Further Information
A reserve list may be held for a period of 12 months from which further appointments can be made.
Any move to FCDO from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk
New entrants are expected to join on the minimum of the pay band.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
This role is full time only. Applicants who wish to work an alternative pattern are welcome to apply however your preferred working pattern may not be available and you should discuss this with the vacancy holder before applying.
Feedback will only be provided if you attend an interview or assessment.
Security
See our vetting charter (opens in a new window).
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Apply and further information
Contact point for applicants
Job contact :
Recruitment team
Further information
