delivery manager London, England
Job description
ABOUT US
Candyspace are experts in designing, building and optimising digital products. We create websites, mobile apps and commerce solutions for ambitious organisations investing in growth and digital transformation. We are trusted to deliver by some of the world’s best-known brands, including ITV, Rolls-Royce, Mazda, Mars and Colgate.
Working at Candyspace is about building products that people love. We all work hard to define the sweetspot between customer demand and the needs of the businesses who employ us. And by building products that they all love, we love those products too. To do this you will be part of a diverse and inclusive team of like-minded people, ambitious for themselves and passionate about what they do. You will work on exciting and challenging projects.
Candyspace is an equal opportunities employer and we strongly encourage people of colour, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, and individuals with disabilities to apply for roles here. If you need reasonable adjustments at any point in the application or interview process, please let us know and feel free to note which pronouns you use (she/her, he/him, they/them etc).
ROLE OVERVIEW
The Lead Delivery Manager is responsible for project delivery excellence across a number of engagements within the business. It’s a hands-on role that requires the planning, scoping and delivery of design, build and optimisation projects to specification on time and on budget; ongoing project performance management; and management of a small team of project managers.
It’s a role for someone with experience of leading the successful delivery of website and mobile application design and build projects across a range of technologies and incorporating multiple integrations. Someone with a pragmatic approach to defining the appropriate delivery methodology (e.g. Scrum, Kanban, Waterfall) for each specific engagement. And someone who strives for excellence by continually assessing and implementing those relevant methodologies and best practices to maintain the business’s production of best-in-class work.
WHAT YOU SHOULD HAVE
- Strong Agency side experience of Design and Build skills is absolutely necessary for this role
- Both waterfall and agile experience is crucial
- The ability to interrogate and solve problems, to investigate drivers and figure out why things happen
- Calm under pressure, with the ability to manage multiple project streams in a fast paced and rapidly-changing agency environment
- Experience of delivering design and builds of between £250k-£1m with multiple integrations
- Experience of delivering implementations of headless CMS’s and commerce solutions an advantage
- Experience of DXPs such as Episerver (Optimizely) also an advantage
WHAT YOU’LL BE DOING
Project and Resource Planning
Project planning (budget, timing plans, resources, milestones, deliverables, dependencies & SOWs) – and reviewing and guiding the project plans of PMs within the delivery team
Creating and maintaining projects within our project management systems
Project performance management
Preparing and reviewing project burn and health reports, identifying projects at risk of over-run and recommending opportunities to improve efficiency
Ensuring defined project processes are followed
Liaising with client and partner agency stakeholders
Line management
Managing a small team of PMs to include staff appraisals, performance management and hiring of new talent
Supporting the team with guidance, training recommendations, example-setting, motivation, troubleshooting assistance, performance feedback and project oversight
Internal
Contributing to Candyspace's template documentation and tools – and offering ideas for improvement
Promoting the cause of delivery management within the agency via presentations and demos
Contributing to the refinement of in-house processes and project delivery best practices
