delivery manager Remote
Job description
For us, tech has never been about just hardware or software. It’s about people. It’s our meaningful relationships, deep expertise and practical know-how in technology that drive what we do. We put our customers, our partners and the environment at the heart of everything we do and our people are the difference that make the difference.
At boxxe, we understand, we collaborate, we simplify, we care and we deliver; together we are making tech human.
Your Mission
Managing the daily operations and delivery of multiple services as well as identifying and executing improvement plans, that strive to maximise the quality of our services.
You will also guide services through our Service Design and Service Transition processes and lead the customer to success, and form lasting positive customer relationships
How you’ll fit in to the big picture ✨
Reporting to the Service Management Lead, you will manage multiple services across a variety of customers. You will work closely with other Service Teams, including the Project Management Team, the Service Desk and Technical Support Teams, to ensure all of the services we provide are world-class.
What you’ll be doing
- Ensure adherence to processes such as incident management, event and request management
- Meet SLAs, performance targets and maximize service performance against agreed KPIs
- Manage customer access and escalations while ensuring proper customer access to services and escalate issues as needed
- Align with service design documentation
- Drive service improvements by streamlining internal processes, developing viable service improvement plans, and manage service risks
- Conduct service reviews by evaluating performance against SLAs, end user satisfaction, and customer outcomes
- Collaborate on service design with the Service Creation Team
- Transition services to live operation with the project management team
- Foster collaboration and communication among service teams
What experience we think you’ll need
- Experience in a service management role
- Experience in the IT industry
- Leadership abilities in guiding teams through well-defined processes
- Excellent attention to detail and proficiency in document/report writing.
- Willingness to travel within the UK as needed.
- Experience in IT service management is advantageous
- Qualifications and experience in ITIL 4 is advantageous
At boxxe we believe that business should be about more than just profits. Sustainability is a core value. We are committed to reducing our environmental impact, encouraging inclusive working environments, and trading ethically. Everyone at boxxe is responsible for considering the impact of their actions on the environment and for reducing our carbon footprint through embracing Work from Anywhere (in the UK) principles, minimising travel by using virtual technology and adopting sustainable practices.
boxxe embraces diversity. As an equal opportunity employer, we are committed to building a team that represents a variety of backgrounds, perspectives, and skills. boxxe does not discriminate based on race, religion, colour, national origin, sexual orientation, gender identity, age, marital status, veteran status, or disability status. All our employment is based on qualification, excellence, and business need.
