delivery driver Reading, England
Job description
Delivery Lead
Hybrid Travel to Clearwater Court, Reading and Swindon Office
Who are we?
Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, keeping taps flowing and toilets flushing.
At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so our business is always open.
In Team Digital, we’re planning for a future where the technology solutions we co-create and design enable us to achieve our goal to protect our greatest natural resource and allow our customers, communities, and the environment to thrive.
What you will be doing
The Technical Lead – Assisted Digital is an experienced professional working across multiple agile delivery teams supporting development of our Contact Centre applications and associated technology that will deliver compelling customer experiences for Thames Water customers. This role will actively lead in the design, development, testing and implementation of solutions. They will define, measure, and improve the adoption of good software development and delivery practices.
The role is responsible for leading and participating in the development of software solutions across teams that deliver improvements to customer and agent experiences, as well as working with other delivery teams in the organisation to improve the quality and delivery of both code and working practices. You will across multiple agile teams to ensure the rapid release of high-quality, fit for purpose products that add value to Thames Water’s stakeholders.
As a team, our vision is to create an everyday digital experience for the people we serve - our customers - by putting them at the heart of everything we do. As part of our award-winning team you’ll help the business become an intelligent, connected organisation in order to deliver our digital transformation and turnaround... as part of the X team what role are they playing in making this happen.
- Oversee and support delivery of high-quality code to aid in the delivery of digital products across permanent and contracted teams
- Provide technical leadership including mentoring and coaching within the team
- Support standards and methods regarding technical decisions
- Technical diligence on the analysis and design for projects
- Ensuring the technology stack delivers the best performance, high availability and is fully secure
- Advise Product Owners on technical stories and tasks to help them to prioritise
- Own the technical risks and issues, identify and remove the technology constraints
- Make appropriate commitments through estimation, story selection, task definition
- Consistently deliver to challenging business objectives and adhere to Service Level Agreements and KPIs
- Introduce and improve processes and tools to optimise software delivery
- Collaborate across agile teams to ensure quality project/product execution and software development cycle
What you should bring to this role
We want to bring together a team of brilliant tech minds with game changing ideas. We’re looking for people who will help us re-imagine the way we work and the way we get things done:
- A truly digital mindset. Open to collaboration. Open to risk. Open to new ways of doing things.
- Obsessed with data. Obsessed with excellence.
- People who think and behave differently to the way we do. People who don’t want to just be another cog in the machine.
- Proven technical leadership across a range of teams and technologies focussing on digital channels and contact centres.
- Leading technical standards across agile teams to deliver high quality solutions.
- Deep understanding of the SDLC and how to adapt and optimise for improved quality and speed.
- Commercial experience across a wide variety of software development techniques and strategies.
- Proven experience in agile ways of working.
- Knowledge and/or experience with widely successful Agile techniques: User Stories, Test Driven development (TDD), Continuous Integration, Continuous Testing, Pairing, Automated Testing.
- Strong communication skills with a collaborative approach that builds relationships across small, highly-skilled teams.
- Support for big room planning activities, reporting and measurement.
- Driving the on-boarding and support for both contract and permanent team members.
What’s in it for you?
It’s an incredibly exciting time to join Team Digital, the best people to tell you why, are the people in our team. Take a look at the video below to find out what they think.
https://www.youtube.com/watch?v=wmELR_xmXhw&list=PL37gUk7p48rqLEm-KEkgKuyDpLYsW5LH9&index=12
We’re proud of the positive ways of working we’ve adopted during the pandemic, creating a more flexible and dynamic environment so all our colleagues can thrive. For our office-based roles we’re moving to a hybrid approach with various options across working from home, office and our sites.
Our competitive salary package includes an excellent contributory pension, 26 days holiday per year increasing to 30 with length of service and a wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.
Thames Water is a dynamic, rewarding and diverse place to work, with opportunities around every corner. If you join our team, you’ll enjoy a fulfilling career and flexible working arrangements.
We’re also proud to embrace and promote diversity and believe that creating a workforce that reflects the communities we serve will help us to thrive. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.
Find out more about working at Thames Water
We deliver life's essential service so our customers, communities and the environment can thrive. This means, when a crisis happens, we all rally round to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and a earn bit of extra money along the way.
Disclaimer: due to the high volume of applications we receive, we may close a vacancy earlier than the advertised date. This is so we can manage all the applications properly and give candidates a positive experience. Once closed, we can’t consider any further applications, so please submit your application as soon as possible to avoid disappointment.
