delivery driver Newcastle upon Tyne, England
Job description
Details
Reference number
Salary
Job grade
Contract type
Business area
Type of role
Working pattern
Number of jobs available
Contents
Location
About the job
Benefits
Things you need to know
Apply and further information
Location
About the job
Job summary
The Rural Payments Agency (RPA) is an executive agency of the UK Department for Environment, Food and Rural Affairs (Defra), delivering over £2 billion in payments to farmers, traders and landowners each year.
We are an Operational Delivery Profession organisation, with the majority of our people delivering day to day services to our customers and stakeholders.
We make excellent delivery happen, empowering agricultural and rural communities to create a better place to live. We manage over 40 schemes, and also make payments on behalf of Natural England, to ensure we have a healthy rural economy, strong and sustainable rural communities, and to protect and enhance the natural environment.
Our vision is to create a great place for people living in this country. We have developed a set of four strategic objectives covering our policy outcomes and corporate objectives. These objectives help us to deliver our ambitious vision to build our green and healthy future and provide a framework for all of the important work that we carry out.
Further information can be found on the Rural Payments Agency website Rural Payments Agency - GOV.UK (www.gov.uk)
Job description
Operational delivery is the outward face of government, providing vital services to our customers and stakeholders. In the Rural Payments Agency (RPA), colleagues working in operational delivery are at the frontline of our work which provides millions of pounds to the rural economy every year, making a real difference to the lives of people throughout England’s countryside by helping to support businesses, make communities more sustainable and protecting and enhancing the natural environment. Our people do an essential job across the agency, helping customers to access services and meet their obligations.
These posts are for HEO Operational Delivery Senior Stakeholders to work across RPA, they will undertake a diverse range of functions to support the operational and strategic leadership of the agency delivering services to our customers and people within the agency. During the appointment you may work in any or all of these activities, depending on the demands of the agency and our customers.
Further roles within this skills family may become available in the future at any of the locations listed above. We intend to hold a reserve list for 12 months and we will recruit into future roles from this reserve list.
Responsibilities include but are not limited to:
- Communicating with a wide variety of stakeholders, with the ability to use and adapt communication style to meet a range of stakeholder and audience requirements. You may be expected to present either in writing or orally in a face to face or virtual environment
- Engaging with and managing a wide range of internal and external stakeholders to support the delivery of strategic objectives and promote cultural change
- Analysing data / insight - gathering and using data and insight to evaluate and improve performance, engagement and communications; supporting delivery of the RPA Strategy & People Plans
- Data management - working with stakeholders to present, source and report on complex or sensitive data whilst meeting General Data Protection Regulations
- Examining information to resolve complaints/issues/queries within tight deadlines, ensuring emerging and urgent areas for action are prioritised and escalated as appropriate (this could include reference to complex regulations and/or statutory instruments)
- Planning and working at pace - you should have excellent organisation skills, demonstrating a proactive approach to your work; able to function in a fast-paced environment and adapting well to changing and emerging priorities
- Continuous improvement - promoting and enabling a culture of continuous improvement within the Agency
- Line management may be required; this may involve remote management of people across various teams or regions
- For some posts travel may be required.
Person specification
Essential Criteria
- Ability to quickly build strong working relationships engaging internal and external stakeholders to deliver successful outcomes
- Ability to communicate effectively using appropriate styles, methods and timing, engaging and influencing audiences and confidently handling challenging conversations or interviews
- Excellent organisational and planning skills and strong attention to detail
- The ability to work well under pressure and at pace to manage multiple priorities to meet challenging deadlines
- The ability to adapt quickly to changing priorities, respond and manage risk in order to effectively support delivery
- Confidence in speaking and presenting to a wide variety of audiences in a clear, inclusive and engaging way
- Ability to promote a culture where continuous improvement can develop, encouraging opportunities for all
Behaviours
We'll assess you against these behaviours during the selection process:
- Communicating and Influencing
- Seeing the Big Picture
- Making Effective Decisions
- Managing a Quality Service
We only ask for evidence of these behaviours on your application form:
- Communicating and Influencing
Benefits
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
Things you need to know
Selection process details
Application Process
As part of the application process process you are required to complete a personal statement and a Behaviour Statement.
Your personal statement should be no more than 500 words and demonstrate how you meet the essential criteria as noted in the person specification section of the job advert.
Your behaviour statement should be no more than 250 words and be aligned to the lead behaviour Communicating & Influencing.
Sift
Should a large number of applications be received, an initial sift may be conducted using the personal statement. Candidates who pass the initial sift may be progressed to a full sift, or progressed straight to interview.
Interview
If successful at application stage, you will be invited to interview where you will be assessed on behaviour & strength based questions. Candidates will also be required to prepare and deliver a 5 minute presentation on the behaviours Communicating & Influencing and Making Effective Decisions. Further details of the presentation will be provided following the sift.
Location
Please be aware that this role(s) will be contractually based in a RPA group workplace/office. The successful candidate is required to carry out all their duties from a UK location, and cannot do so from an overseas location at any time.
Reserve List
A reserve list may be held for a period of 12 months from which further appointments can be made.
Candidate Pack
Please see the candidate pack attached to this advert.
Merit Lists
Where more than one location is advertised, candidates will be posted in merit order by location. You will be asked to state your location preference on your application.
Salary
New entrants to the Civil Service are expected to start on the minimum of the pay band. The internal roles rules apply to existing Civil Servants, i.e. level transfers move on current salary or the pay range minimum, transfers on promotion move to new pay range minimum or receive 10% increase. Either case is determined by whichever is the highest.
Visa Sponsorship Statement
Please take note that Defra does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship.
Reasonable Adjustment
If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
- Contact Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs.
- Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.
Accessibility
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.
Criminal Record Check
If successful and transferring from another Government Department, a criminal record check maybe carried out.
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstance some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing [email protected] stating the job reference number in the subject heading.
Internal Fraud Database Check
Applicants who are successful at interview will be, as part of pre-employment screening subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.
Childcare Vouchers
Any move to Defra from another employer will mean you can no longer access childcare vouchers. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Apply and further information
Contact point for applicants
Job contact :
Recruitment team
Further information
Government Recruitment Services via email: [email protected]
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Click here to visit Civil Service Commission.
