Job description
- Drives company vehicle to deliver lumber, building materials, hardware and other building and maintenance supplies to customer's home, construction site or place of business.
- Complies with all federal, state and local laws.
- Collects payment from customers on COD orders and records customer information according to Standard Operating Procedures.
- Verifies order details and obtains customer signature on store copy of delivery ticket.
- Follows directions or uses a map to locate delivery addresses or locations efficiently.
- Records all pertinent delivery information as needed for accurate tracking.
- Collects and organizes required paperwork for delivery and transfer activity.
- Treats all customers and their agents with courtesy and respect. Acts as a customer service liaison between the site customer and the facility personnel.
- Informs regular customers of new products or services.
- Informs store management or personnel of any customer complaints or requests in a timely manner.
- Listens to and resolves service complaints.
- Collects or picks up empty containers, rejected or unsold merchandise from delivery sites as directed.
- Loads vehicle safely and accurately.
- Maintains the cleanliness and appearance of the inside and outside of delivery vehicles.
- Performs routine safety check on vehicles according to company guidelines.
- Assists in yard and warehouse with stocking, loading and organizing materials.
- Assist customers in the yard with loading material and product questions when not driving a delivery truck.
- Follows Standard Operating Procedures while carrying out the responsibilities of position.
- Complies with all company safety standards
- Attends all store meetings and training sessions.