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Summary

The Pick-up and Delivery Driver is responsible for timely and safe transportation of the dealership's customer vehicles to or from their indicated location (e.g. home, office, etc.).

The Pick-up and delivery driver is a self-starter and strives to be a conscientious and courteous representative of the dealership. When operating a vehicle, the Driver ensures that all rules of the road are maintained, including but not limited to, distracted driving legislation and speed limitations. The driver will maintain a valid Driver’s License and satisfactory Driving Abstract.

The Pick-up and delivery driver pays a high level of attention to the details by ensuring all pick-ups and drop off are completed in a timely manner and to customer expectations.

The driver is focused on achieving maximum customer satisfaction and develops collaborative relationships with customers to develop profitable and amicable long-term relationships.

The Details

Develop strong relationships with customer

• Greet customers in a prompt, friendly and courteous manner.
• Sensitive to customer needs and flexible/adaptable in performing duties with a customer driven focus
• Develop and maintain relationships with customers
• Handles all customer queries and concerns with a genuine intent to alleviate concerns, able to enforce safety protocols in a firm but courteous manner.
• Transport vehicles irrespective of weather, traffic and road conditions in a safe, respectful and professional manner.

Develop collaborative relationships

• Strong team player who works with everyone to achieve dealership goals.
• Work with dealership departments to ensure activities are profitable and customer focused.
• Provide support to other departments as required.
• Maintain frequent contact with department manager.

Be detailed oriented

• Ensure all documentation/paperwork is completed in an accurate and timely fashion.
• Before Departure for delivery route, ensure an efficient route is established and followed, and that customers are transported according to the indicated timelines
• Reviews and analyzes actions regularly to determine how to better utilize time and plan more effectively.

Commit to the Dealership Brand

• Stay up to date on the brand line up.
• Have a passion of the automotive industry
• Be knowledgeable about new features, specials and updates.
• Assist in maintaining a clean dealership, particularly by performing duties related to the cleanliness of the service area.
• Be a champion for delivering excellent service 100% of the time.
• Actively maintain the cleanliness of personal and team workspaces, including vehicles.
• Maintain a high level of professional appearance.

Specific Skills

• Strong interpersonal skills with a positive and engaging attitude.
• Excellent verbal communication.
• Excellent customer service skills including listening.
• Organized with an attention to detail and the ability to identify anomalies.
• Flexible and open to change; has initiative to take on special tasks as needed.
• Ability to manage customer complaints and to solve basic problems.
• Holds a valid driver’s license.
• Basic computer skills.