delivery driver London, England
British Red Cross
Full Time
London, England
31000 - 12.04 GBP ANNUAL Today
Job description
Digital Delivery Officer
Location: Flexible in UK
Contract type: Permanent
Hours per week: 35 (typically Mon – Fri)
Salary: up to £31,000 per annum (dependent on experience)
Are you ready to take on a pivotal role in our Digital team, supporting the British Red Cross to reach out and deliver online services to those most in need of our help?
Location: Flexible in UK
Contract type: Permanent
Hours per week: 35 (typically Mon – Fri)
Salary: up to £31,000 per annum (dependent on experience)
Are you ready to take on a pivotal role in our Digital team, supporting the British Red Cross to reach out and deliver online services to those most in need of our help?
This Digital Delivery Officer role leads first line support across the digital estate’s range of products and platforms, liaising with multiple stakeholders and user groups on a daily basis to solve problems and triage, resolve and escalate issues.
This role is integral to our culture of continuous improvement. Through reviewing our service desk performance and reporting, delivering support and training to our users, and supporting product and platform improvements, you will play a key part in helping the team prepare and grow for the future.
A day in the life of our Digital Delivery Officer will involve:
- Triaging new digital team service desk requests and taking appropriate next steps
- Liaising with digital team members on the existing ticket backlog
- Collaborating with stakeholders on the existing ticket backlog status and agreeing next steps
- Troubleshooting and solving problems where you can and escalating where necessary
- Supporting product, platform and delivery managers on live projects or incidents
- Preparing and managing service desk dashboards and reports
- Proactively making suggestions for improvements to service desk process
- Delivering CMS training to users across the digital estate
- Supporting CMS users to self-serve via training materials/ guides/ videos etc
- Contributing to digital team initiatives e.g., team meetings, retrospectives, away days
To be a successful Digital Delivery Officer you’ll need to have:
- Working knowledge of multiple Content Management Systems (CMS)
- Working knowledge of Atlassian tools e.g. Jira, Confluence and Trello
- Experience of working in a user-facing role balancing competing priorities
- Ability to work as part of a team or as an individual
- Excellent communication skills (written and oral)
- Experience of training and supporting CMS users
- A proactive, problem-solving approach
- Knowledge of Agile and other digital working methodologies
- Desire to continuously improve and contribute to team ways of working
Closing date for applications is 23.59 on Sunday 30th July 2023, with interviews to be held soon after
If you have any questions, please email us at [email protected] quoting job reference number #8261
In return for your commitment and expertise, you’ll get:
- Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
- Pension scheme: Up to 6% contributory pension.
- Flexible working: We do our best to accommodate your preferred work style.
- Learning & Development: Wide range of career opportunities + comprehensive learning.
- Discounts: Access to Blue Light Discount Card and employee benefits platform.
- Wellbeing Support: Access to mental health and wellbeing assistance.
- Team Working: Support our mission in a collaborative team.
- Cycle2Work: Lease a bicycle through the scheme.
- Season ticket loan: Interest-free loan for commuting expenses.
At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the support of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network.
British Red Cross
https://www.redcross.org.uk
London, United Kingdom
Michael Adamson
Unknown / Non-Applicable
1001 to 5000 Employees
Non-profit Organisation
Civic, Welfare & Social Services
1870
