delivery coordinator Harlow, England
British Red Cross
Full Time
Harlow, England
25000 - 12.04 GBP ANNUAL Today
Job description
Service Delivery Coordinator – Mobility Aids Service
Location: Harlow
Contract type: Permanent
Hours: 35 hours per week - Monday to Friday
Salary: Up to £25,000 per annum dependent on experience
We are looking for a Service Delivery Coordinator to work within our Mobility Aids Service, to cover the areas of Harlow. The British Red Cross Mobility Aids Service are committed to ensuring that during a period of personal crisis everyone has access to the equipment they need, whoever and wherever they are.
We offer hire of wheelchairs and other mobility items, as well as training on how to properly use them. As such, we give people the ability to continue living independently without the need for outside help, whilst also easing people's transition to living at home again following a hospital stay.
In part of the territory, we have relationships with health commissioners to provide equipment that allows people to maintain their independence whilst living with a health condition.
Location: Harlow
Contract type: Permanent
Hours: 35 hours per week - Monday to Friday
Salary: Up to £25,000 per annum dependent on experience
We are looking for a Service Delivery Coordinator to work within our Mobility Aids Service, to cover the areas of Harlow. The British Red Cross Mobility Aids Service are committed to ensuring that during a period of personal crisis everyone has access to the equipment they need, whoever and wherever they are.
We offer hire of wheelchairs and other mobility items, as well as training on how to properly use them. As such, we give people the ability to continue living independently without the need for outside help, whilst also easing people's transition to living at home again following a hospital stay.
In part of the territory, we have relationships with health commissioners to provide equipment that allows people to maintain their independence whilst living with a health condition.
A day in the life of a Service delivery Manager - Mobility Aids Service will include,
- Line managing a team of Mobility Aids staff and volunteers who support the service.
- Leading on induction, training, supervision and support.
- Being responsible for coordinating the day to day operations within the locations (“spokes”) that they manage.
Being responsible for maintaining volunteer records, rosters and delivery schedules to ensure that service users receive high levels of customer service.
To be a successful Mobility Aids Service Delivery Coordinator, you'll need,
- To have line management / supervisory experience. You are comfortable supporting others to help them get a job done.
- To be a confident communicator in various scenarios (face to face, telephone, video call etc).
- To be cool, calm, and collected - you can prioritise tasks and manage your workload under pressure, as well as planning and organising others' workloads.
- To travel within the area (full license for over 2 years, with access to own vehicle are essential).
- To be computer confident - you have the ability to work with an online stock management system and Microsoft Office. You can produce reports based on information stored on these stock management systems.
- To be a team player - you're great at working within a group but comfortable on your own too.
In return for your commitment and expertise, you’ll get:
- Holidays – You’ll get 36 days annual leave (including bank holidays) and the option to buy an additional 5 days leave.
- Pension scheme– We offer up to 6% contributory pension.
- Flexible working – We will do what we can to make sure you work in a way that suits you
- Learning & Development Opportunities – We are one of the UK’s largest charities and have a wide range of career opportunities. We also provide comprehensive learning opportunities for staff to develop themselves.
- Discounts – You’ll have access to brilliant discounts through the Blue Light Discount Card and our own employee benefits platform.
- Wellbeing Support – Staff wellbeing is always priority. You’ll have access to mental health and wellbeing support.
- Team Working – You will be working as part of a team that is supporting our mission of helping people in crisis.
- Cycle2Work -The cycle to work scheme enables you to lease a bicycle.
- Season ticket loan – We offer an interest free loan to buy a season ticket for travel between home and work.
The closing date for the role is 23.59 hours on 12th July 2023 with interviews expected shortly afterwards.
At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the support of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network.
British Red Cross
https://www.redcross.org.uk
London, United Kingdom
Michael Adamson
Unknown / Non-Applicable
1001 to 5000 Employees
Non-profit Organisation
Civic, Welfare & Social Services
1870
