Delivery and Operations Lead London, England
Job description
JLFS - John Lewis Financial Services
John Lewis Financial Services provides a suite of consumer banking products and insurance to over 2 million customers in the UK. Last year we set out an ambitious 5 year investment strategy to grow and offer a more distinct and differentiated set of products significantly accelerating the Partnerships growth which means there has never been a more exciting time to join us.
What’s the role about?
We have an exciting opportunity for a talented Delivery & Operations Lead to join our John Lewis Financial Services Delivery team.
As a leader of our Agile delivery teams, you will be instrumental in guiding teams taking products from inception to implementation, utilising your passion for delivery and an excellent understanding of how to define and deliver solutions collaboratively in order to achieve business outcomes and value.
You will assure, execute and maintain services within the FS portfolio, this role will maintain a strategic view of technical services, projects and outcomes whilst working and managing dependencies within and across domains. You will focus on developing and maintaining stakeholder relationships, demonstrating effective influencing skills.
You will ensure we are delivering work in line with regulations and compliance, consistently inspecting the risk and mitigation needed to operate securely
You will focus on quality and metrics, ensuring that delivery aligns with the needs of the business, whilst also being supportable and maintainable. You will be a champion for exceptional digital experiences for our Partners and customers.
What will you be doing as a Delivery & Operations Lead
You will:
Work closely with the Delivery and Operations Manager to continue to shape the delivery function, agile and technical transformation and supporting our live products
Work closely with Product & Commercial Leads, to understand the Product strategy and help delivery teams execute it for customer and business value
Ensure teams work to high standards, are highly skilled and remove impediments to success
Manage inter-portfolio dependencies across the Partnership, to mitigate business risk while protecting throughput and business value
Own and assure operability end-to-end on all services, ensuring teams self-support services to optimum risk/cost ratio
Empower Partners to learn and grow into contemporary agile ways of working, and you will facilitate enhancement of the skill levels of team members
Measure service(s) throughput, and value released, to ensure it is meeting the required business impact
Ensure Partners enjoy their work by supporting their ownership of our most difficult problems.
Optimise the cost of delivery by effectively managing Partners and 3rd Parties, driving efficiencies in the process
Maintain a balance of prioritisation to remove technical debt inline with new feature development
Line manage Partners in-line with JLP principles, with clear OKRs and robust performance management
Have a deep understanding of the technology stacks that are developed, and be a curious learner and find out more to support the growth of the digital teams.
Have experience of managing multiple suppliers at account level and optimising mixed model teams to achieve business outcomes. This will also include 3rd Party application and service management where required.
Contribute to the development of an exemplary profession in delivery and operational capability.
Managing critical dependencies where applicable.
Foster an open and honest environment where achievements are celebrated and mistakes are learned from, demonstrating a high level of personal accountability to help resolve conflicts, where necessary
Champion continuous improvement by encouraging teams to trial new techniques and ways of working and support them in their pursuit of high performance
Keep up to date with evolving agile practices, tools and techniques by active involvement with the external Agile Community via meetups / blogs / conferences etc.
What you'll have
Experience in managing large delivery budgets.
Experience at managing multiple cross skilled teams onshore and nearshore.
Experience of owning operational responsibility for business critical applications and / or services.
Experience building and developing high performing, cross functional, digital teams.
Demonstrable experience within Financial Services IT Delivery in a lean and agile environment.
Understanding of cloud and microservices architecture.
Deep knowledge of Agile, Scrum, Kanban, Lean and DevOps frameworks.
Proven history of Leading IT delivery within an agile environment.
Have a very strong understanding of commercial IT, digital and modern trends within Financial Services.
Excellent verbal and written communication.
What else could you bring?
Experience leading agile transformation in a medium to large organisation.
A background in software engineering and literacy in modern software development.
Experience in Programme or Portfolio management with a record of successes.
Additional information
The application form consists of an online assessment, CV upload, followed by application questions. Please visit - https://www.jlpjobs.com/how-to-apply/journey/ to understand more about application and hiring process
Internal applicants - Please copy paste this link on to the browser for job outline - https://bit.ly/JLFSDnOL
We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.
Benefits:
- Hybrid Working.
️ - Full - time working holiday entitlement 25 days holiday, plus public and bank holidays
- Defined Contribution pension scheme where your contributions will be matched by the Partnership (up to 8% of pay) and, after three years’ service, you’ll receive an additional Partnership contribution of 4% of pay, regardless of whether you pay in or not
- You’ll get Partnership discount in store and online once you complete Probation. That’s 25% off in John Lewis & Partners (12% off electrical products) and 20% in Waitrose & Partners. You’ll also be able to nominate someone you live with to share your discount
- Simple cycle to work support scheme
- We’re really proud of our exclusive hotels based in some of Britain’s most beautiful areas and once you’ve been with us for three months, you’re welcome to explore them. Find out more about our hotels here
- Learn more about our Benefits structure, visit - https://www.jlpjobs.com/about/benefits/
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