Delivery Analyst | Data Strategy - Customer Insights - Chief Customer Office Bristol, England
Lloyds Banking Group
Full Time
Bristol, England
34767 - 38630 GBP ANNUAL Today
Job description
End Date
Thursday 08 June 2023
Salary Range
£34,767 - £38,630Agile Working Options
Job Description Summary
Delivery Analyst | Data Strategy - Customer Insights - Chief Customer OfficeAt Lloyds Banking Group (LBG), we’re motivated by a clear purpose - to Help Britain prosper. And as the UK's largest digital, retail and commercial bank our colleagues are passionate about making a difference to customers and communities.
Who are we?
This role sits in Customer Insights, Chief Customer Office (CCO). We're a group-wide function whose purpose is to deepen relationships and drive customer value through deep understanding, personalised experiences, and engaging communications.
Customer Insights’ mission is to ensure this deep understanding of customers helps drives decisions across LBG. We do this by providing compelling and trusted insights about our customers and the world around us, created by combining internal LBG customer and product data, customer research and external intelligence. We work closely with colleagues across Lloyds Banking Group to drive improved propositions and services to meet our customers’ needs.
The Data Strategy team, and this role, has been created in response to the ever increasing depth and breadth of analytics we to make this happen. The team’s role is across three main areas:
1. Understand how we currently use customer data across the team in the Customer Insights ecosystem and driving initiatives to improve the quality of how we use this
2. Developing strategic unions with like mind teams around the Group and to drive common goals and opportunities (e.g. Google Cloud Platform migration)
3. Centralising the story of our customer understanding (ecosystem) into an engaging toolkit so users of our Insights can better understand behaviours and context
Are you a person wanting the exciting opportunity to join a new team and drive what we stand for and how we create value from day one?
What will you be doing
- Supporting a portfolio and backlog of initiatives, focussed on improving Customer Insight’s usage of LBG data to deepen customer understanding
- Coordination of activities between multiple areas to deliver said portfolio. Focus on managing the activities that can be solved by and within Customer Insights and supporting the more strategic initiatives as necessary
- Creative thinking to address opportunities
- Developing relationships with Risk and related areas to create a data governance roadmap for the team
- Supporting our collaboration ethos to ensure we succeed together and not in silos
- Engaging with a network of collaborators from around the Group to build a consensus on shared analytical goals to improve understanding of customers behaviours
- A great team mate first and foremost who believes trust, diversity and collaboration enables us to succeed together!
- Great organisation, a good planner and resourceful.
- Having understanding of LBG Customer Data and/or Data Policies would be useful, but not a must have
- Keen to get into the technical detail, but also able to apply systems thinking to understand the bigger customer perspective and needs
- Excellent collaboration skills enabling you to successfully work toward a common goal across internal and external teams
- Experience in engaging team members and “telling the story”
- Project or programme management is advantageous
In addition to the competitive base salary you'll also receive:
A 4% flex cash pot to spend on benefits (or take as cash)
Discretionary annual group performance share bonus
Generous employer pension contribution up to 15%
Private medical health cover
Access to share schemes and staff discounts
30 days holiday entitlement plus bank holidays
Majority of the team are based in Bristol/South West and while preference is for people to be based here, we encourage applications from the other locations where the wider team is also located.
As a Group we celebrate the diversity of our people – we’re building a truly Inclusive work environment where all of our colleagues have the chance to create a real difference.
And if you need any reasonable adjustment to participate in the application or interview process just let us know.
So if you have the skills and background we'd love you to come and work with us to transform the group’s next chapter into reality. What are you waiting for!
Job Description
Delivery Analyst - Data Strategy
Location: Bristol based with flexibility to work from home 2-3 days per week
Salary & Benefits: £34,767.00 - £40,561.00 GBP base salary, plus annual personal bonus, 15% employer pension contribution (when you put in 6%), private medical insurance, 28 days holiday plus bank holidays.
We also offer flexible working hours, agile working practices and regular home working.
Who are Lloyds Banking Group?
Lloyds Banking Group is the UK’s leading digital bank and biggest mobile bank in the country with nearly 14 million active online customers across our three main brands – including Lloyds Bank, Halifax and Bank of Scotland.
We’re investing £3bn in our future – across platforms, people and data capabilities to truly become the best bank for customers, with unparalleled growth into areas such as Data Science, AI and Robotics. We’re building the bank of the future, and we need your help.
About the team
This role sits in Customer Insights, Chief Customer Office (CCO). We're a group-wide function whose purpose is to deepen relationships and drive customer value through deep understanding, personalised experiences, and engaging communications.
Customer Insights’ mission is to ensure this deep understanding of customers helps drives decisions across LBG. We do this by providing compelling and trusted insights about our customers and the world around us, created by combining internal LBG customer and product data, customer research and external intelligence. We work closely with colleagues across Lloyds Banking Group to drive improved propositions and services to meet our customers’ needs.
The Data Strategy team, and this role, has been created in response to the ever increasing depth and breadth of analytics we to make this happen. The team’s role is across three main areas:
- Understand how we currently use customer data across the team in the Customer Insights ecosystem
- Driving initiatives to improve the quality of how we use this Developing strategic unions with like mind teams around the Group and to drive common goals and opportunities (e.g. Google Cloud Platform migration)
- Centralising the story of our customer understanding (ecosystem) into an engaging toolkit so users of our Insights can better understand behaviours and context
Are you a person wanting the exciting opportunity to join a new team and drive what we stand for and how we create value from day one?
About the role
What will you be doing..
- Supporting a portfolio and backlog of initiatives, focussed on improving Customer Insight’s usage of LBG data to deepen customer understanding
- Coordination of activities between multiple areas to deliver said portfolio. Focus on managing the activities that can be solved by and within Customer Insights and supporting the more strategic initiatives as necessary
- Creative thinking to address opportunities
- Developing relationships with Risk and related areas to create a data governance roadmap for the team
- Supporting our collaboration ethos to ensure we succeed together and not in silos
- Engaging with a network of collaborators from around the Group to build a consensus on shared analytical goals to improve understanding of customers behaviours
About you:
- A great team mate first and foremost who believes trust, diversity and collaboration enables us to succeed together!
- Great organisation, a good planner and resourceful.
- Having understanding of LBG Customer Data and/or Data Policies would be useful, but not a must have
- Keen to get into the technical detail, but also able to apply systems thinking to understand the bigger customer perspective and needs
- Excellent collaboration skills enabling you to successfully work toward a common goal across internal and external teams
- Experience in engaging team members and “telling the story”
- Project or programme management is advantageous
More than anything you'll bring passion, a can do attitude and an open mind to help us develop new ways of doing things, whilst developing your own skills and experience.
We're committed to building a workforce which reflects the diversity of the customers and communities we serve, and to building an inclusive environment where all our colleagues can be themselves and succeed on merit. We're proud of the industry recognition we have received including Stonewall Top 100 Employer, Top 50 Employer for Women and Top 30 Employer for Working Families.
We're an equal opportunity employer and deeply value diversity within our organisation.
Together we make it possible!
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
