Dealer Systems Support Analyst Warwick, West Midlands, England
Job description
Dealer Systems Support Analyst – Renault Trucks
Warwick – Hybrid Working
Salary up to £35,000 (dependent on skills & experience) plus 10% bonus
Internal only: This is a Pay Band 6 position.
Due to upcoming retirement, we are looking for our next Dealer Systems Support Analyst to support the Business Systems team with Systems and Portal administration, and application access (levelled) for the Market Company and Dealer Network users across the UK and Ireland. We are in the fortunate position that we anticipate that there will be sufficient time for a thorough handover before our colleague retires in the summer which means our new starter will be fully supported and trained.
The role is based at the Renault Trucks UK & Ireland head office in Warwick. Our hybrid working model means that you can spend 50% of your time working from our office in Warwick and 50% working from home.
JOB SUMMARY
To provide professional systems and portal support and application access to all Dealer network and Market Company users in UK & Eire. This includes supporting and facilitating all user access requests and managing the administration of all portals and systems and supporting the charging and invoicing process.
You will take pride in providing excellent customer service and support to all employees, dealers and where appropriate, customers.
THIS IS US, YOUR NEW COLLEAGUES
This role sits within the Renault Trucks Business Systems department. We are a small team, all based in Warwick, consisting of a Renault Information Systems Manager, a Dealer Systems Manager & this position, reporting into the Head of Dealer & Information Systems. We have a significant period of service between us which means we are ideally placed to support a newcomer develop into this role.
JOB ROLE
- Manage, support & administer all Group Truck portals & systems
- Facilitate & manage the support desks, including third party providers
- Manage the dealer recharge and invoicing process
- Provide first class support and assistance to business users in the effective use of applications & technology
- Ensure all work & changes are performed in such a way as to minimise disruption to existing business and is inline with Volvo Group IT policies
- Support the Business Systems team by providing cover for holidays and absence
WHAT CAN WE OFFER YOU?
- Competitive salary plus annual bonus
- Flexible 37.5 hour week (Monday to Friday)
- Free on-site parking and on-site gym
- Subsidised on-site sandwich and coffee shop
- 25 days holiday plus bank holidays
- Private Medical Insurance via BUPA
- A generous contributory pension scheme (we will match up to 7%)
- Life assurance of 3 times salary
- Ongoing training and development
- Access to our Employee Assistance Programme
WHO ARE YOU?
- Customer focused with good problem-solving skills
- Well-organised with effective time management skills and able to plan & prioritise
- Able to communicate effectively & professionally at all levels both written & verbal
- Strong analytical & numerical skills
- Effective team player who also works well using own initiative
- Ability to coach and influence people
- Fluency in English and ability to operate in a multi-culture, multi-brand environment.
- Microsoft Office proficiency including Microsoft Windows user environment and Microsoft Office Applications knowledge.
- Excellent Excel skills would be advantageous
- Minimum 3 years’ relevant experience
Job Types: Full-time, Permanent
Salary: Up to £35,000.00 per year
Benefits:
- Company car
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Life insurance
- On-site gym
- On-site parking
- Private dental insurance
- Private medical insurance
- Referral programme
- Sick pay
- Store discount
- Wellness programme
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Warwick, CV34 5YA: reliably commute or plan to relocate before starting work (required)
Work Location: One location
