Dealer Sales Advisor Oxford, England
Job description
Dealer Sales Advisor
Oxford
£30,000
Discretionary Company Bonus Scheme
- Tuesday – Saturday (37.5 hours per week). Rotating shifts, between the hours of 9am and 8pm on weekdays and 10am and 6pm on weekends
Our perks
25 days holiday plus bank holidays, to take time to recharge and do something you love.
Hybrid working – you'll be able to split your time between working in the office and at home.
- Mental health care – 6 free counselling sessions via our EAP (Employee Assistance Programme).
Paid sick leave – enhanced sick pay of up to 20 full days in a rolling 12-month period.
Enhanced family leave – we provide enhanced family leave for primary and secondary caregivers.
Healthcare plan – free healthcare via Vitality for you and your family. You'll receive money back on health appointments e.g. dental, optical and more.
Pension – Oodle will contribute 5% of your salary into your pension pot to help you save for the future.
Free breakfast, drinks and fruit in the office – you can help yourself to cereals, toast, fizzy drinks and lots of fruit.
Employee discounts – discounts you can access anywhere, anytime for all major shops.
1 day volunteer day per year – an opportunity to give back to the community each year.
Oodle – who are we?
Our mission is to be the UK's simplest way to find and finance a great value used car. We want to put car buyers back in control and make the car buying experience as simple, straightforward, and joyful as possible as car buyers deserve oodles of car buying confidence!
We are a team of 450 people located in Manchester, Oxford and London. Over the past 6 years, we've supported 10,000's of customers on their car buying journey and know 2023 is shaping up to be another exciting year!
The Role
Dealer Sales Advisor at Oodle Car Finance.
The Dealer Sales Team operates as the voice of Oodle for our trusted introducers (Dealers and Brokers). In this role you will be dealing with queries from our introducers via inbound calls or emails. The role will report directly into our Dealer Sales Team Leader and we are looking for someone who can support us with delivering fast, quality resolutions for our introducers.
What you'll be getting up to:
- Having great conversations with our introducers to help them find a suitable solution.
- Building and maintaining relationships with stakeholders during the loan application journey.
- Working closely with our Account Managers to build relationships with our introducers.
- Provide support, advice, and guidance to our introducers to understand our systems so that they can self-serve.
- Working with 3rd party service providers and dealer networks to review and resolve any quality concerns.
- Support with daily allocated admin tasks.
The role will be a great fit if:
- Previous experience of working within the motor industry in a Customer Service/ Sales role
- Excellent communication and listening skills, both verbal and written.
- Ability to proactively manage and prioritise a number of tasks.
- Strong analytical and investigative skills.
- A strong desire to support our customers.
We are a friendly team who are looking for someone who will roll their sleeves up and do what it takes to make Oodle a key player in the used-car industry.
Hiring Process
- ️ Initial screening (30 mins)
Capability and values interview (1 hour)
Final Interview (30 minutes)
Our Values
Our values are our personal brand and lay the foundation of what we care about the most. They provide us with guidance, so we can work towards the same goals. They are our DNA and are kept at the forefront of our Oodler's mind when making business decisions.
Embrace being human – empathy and diversity make us stronger
Strive for awesome – it's awesome when we do better every day
Everyone's a builder – we're in this together and we win as a team
Bravely honest – we're honest with ourselves and everyone else
Think customer – they're at the heart of everything we do
To find out more about our culture and what happens at Oodle check out our LinkedIn and Instagram.
