DDaT - Enablers - Senior Business Change Manager Liverpool, England
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About the job
Job summary
The first duty of the government is to keep citizens safe and the country secure. The Home Office has been at the front line of this effort since 1782. As such, we play a fundamental role in maintaining the security and economic prosperity of the UK.
The Home Office leads on immigration and passports, refugee protection, counter-terrorism, policing, fire services, and crime and drugs policy.
Digital Data and Technology (DDaT) enables the Home Office to keep the UK safe and secure. We design and build the services that help people apply for visas or passports; support policing and counter-terrorism operations; and protect the UK’s borders.
This is an exciting time to be at the Home Office. You’ll have a chance to shape the future and support our mission to deliver exceptional public services that work for everyone.
Our work is guided by these principles:
- We put user needs first
- We value delivery and outcomes over process
- We work in the open
Our flexible working policy ensures a healthy work-life balance. We also nurture talent and offer a broad range of learning and development opportunities that will help you flourish in your role.
We work hard to maintain a positive working culture and are committed to helping you fulfil your potential. We value diversity and provide an open, inclusive and supportive environment to help you do your best work.
Job description
Home Office Digital, Data and Technology (DDaT) are building their Business Change capability within the directorate. The Senior Business Change Manager role is a key role within the Business Change team, and one in which you will have the opportunity to develop your skills within the Change Management space. You will be supported by the Business Change Lead and Head of Business Change Management to build your skills.
You will work on projects and programmes within DDaT Enablers, drawing on your strong experience of Change Management in large scale projects and programmes to lead on the delivery of Change across the DDaT environment.
You will work with teams to fully manage the end-to-end Change Management lifecycle, leading on Business Change activities, creating required products, and ensuring they are received well and adopted by end users. You will have strong project management experience, and will work closely with Project Managers to ensure all Change Management aspects of the project are completed in line with best practice and adopted methodologies and approach. You will liaise directly with senior stakeholders, building strong relationships and ensuring their involvement and buy-in.
You will be working as part of the wider Business Change team, providing guidance to more junior members of staff, using your knowledge of best practice Change Management techniques.
This is a challenging and fast paced role, positioned at the heart of a dynamic and changing area of DDaT. You will work within a dynamic team across a fast-paced environment.
Business Change roles within DDaT are aligned to the Project Delivery Profession, for Project Delivery Professionals within Government.
Hybrid Working
Hybrid working enables employees to work partly in their workplace(s) and partly at home. A hybrid working pattern may be available, where business needs allow. Applicants can discuss what this means with the vacancy holder if they have specific questions.
Person specification
Your main day to day responsibilities will include:
- Leading on Business Change activity, developing the Change plan and delivering against it, working with the project to ensure Business Case benefits and outcomes are realised, championing the use of best practice across DDaT teams.
- Supporting Project Managers in preparing and updating the change management elements of the Business Case.
- Creating required Business Change products, leading on engagement with key contacts, and ensuring products are fit for purpose for the organisation.
- Identifying, qualifying, and updating the business readiness criteria across your area of responsibility before implementation, supporting the tracking of these to ‘approve/refuse’ go live.
- Working with Stakeholder Managers and Project Managers to create and maintain communications plans, including Business Change messaging. Providing content for Business Change communications.
- Identifying and classifying stakeholders, ensuring their inclusion in stakeholder engagement plan, and acting as the point of contact for a large group, and senior stakeholders.
You will also be expected to carry out the following day to day activities:
- Assessing the effectiveness of Business Change materials and communications, iterating when needed to ensure they meet the needs of the audience and stakeholders.
- Providing project colleagues with Change Management support and guidance.
- Undertaking appropriate training for the role, seeking to constantly improve performance through personal development.
Essential criteria
You will have a demonstrable passion for Change Management, with the following skills or proven experience in:
- Working as a Change Manger in a large department or complex organisation.
- Having a thorough understanding of Change Management principles, methodologies, and tools.
- Having excellent verbal and written communication skills, with the ability to translate technical jargon into easily digestible information.
- Engaging with senior stakeholders with proven relationship building and influencing skills.
- Having strong project management and organisational skills. Fully competent at planning, risk management and dependency management.
- Working independently in a complex and ambiguous environment, being able to flex depending on business priorities.
Desirable criteria
Ideally you will also have the following skills or some experience in:
- Supporting junior members of a team, sharing best practice and guidance.
Qualifications
Desirable: Has or willing to work towards relevant qualification, e.g. one of: APMG - Change Management, Change Management Institute ACMF (Accredited Change Manager Foundation); MSP Practitioner; Prosci ADKAR1 Model or equivalent.
Behaviours
We'll assess you against these behaviours during the selection process:
- Changing and Improving
- Communicating and Influencing
- Seeing the Big Picture
- Working Together
We only ask for evidence of these behaviours on your application form:
- Changing and Improving
Benefits
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
Things you need to know
Selection process details
As part of the application process, you will be asked to complete:
- A CV detailing job history/qualifications/skills
- A statement of suitability (personal statement) (maximum 1000 words)
- Provide evidence of the behaviour Changing and Improving (250 words maximum)
Further details around what this will entail are listed on the application form.
The statement of suitability should be aligned to demonstrate your skills and experience for the role and how you meet the Essential criteria as detailed in the job description.
The sift will be held on the behaviour Changing and Improving and the statement of suitability (personal statement).
The CV will not be scored.
However, if a large number of applications are received, an initial sift will be conducted on the lead behaviour Changing and Improving. Candidates who pass the initial sift will then be progressed to a full sift.
If you are successful at sift stage, you will be invited to an interview which will be behaviour-based questions.
Sift and Interview dates
Sift is expected to take place from 24th May 2023.
Interviews are expected to take place week commencing 5th June 2023.
We will try to meet the dates set out in the advert, however on occasions these dates may change.
Interviews will be carried out via video. Candidates will be required to have access to:
- A laptop (personal or work) with a working webcam
- Good internet connection
- Skype for Business/Microsoft Teams
Further information
Please read the essential skills for this position carefully. We will only consider those who meet the listed requirement.
If you have previously made an unsuccessful application for a role with the same essential skills and are not able to demonstrate how you have developed these skills since your last application please reconsider applying as your application is unlikely to be successful.
For meaningful checks to be carried out, individuals need to have lived in the UK for a sufficient period of time to enable appropriate checks to be carried out and produce a result which provides the required level of assurance. You should normally have been resident in the United Kingdom for the last 3 years if the role requires CTC clearance, 5 years for SC clearance and 10 years for DV. A lack of UK residency in itself is not necessarily a bar to a security clearance and applicants should contact the Vacancy Holder/Recruiting Manager listed in the advert for further advice.
A reserve list of successful candidates will be kept for 12 months. Should another role become available within that period you may be offered this position.
We often have similar roles available at different grades. If a candidate is suitable for a similar role, or a lower grade than they have applied for, we may offer the candidate that role without the need to go through a further selection process providing the role has the same behaviours and essential skills.
Every day, Home Office civil servants do brilliant work to develop and deliver policies and services that affect the lives of people across the country and beyond. To do this effectively and fairly, the Home Office is committed to representing modern Britain in all its diversity, and creating a welcoming, inclusive workplace where all our people are able to bring their whole selves to work and perform at their best.
We are flexible, skilled, professional and diverse. We work to recruit and retain disabled staff and area Disability Confident Leader. We are proud to be one of the most ethnically diverse departments in the civil service. We are a Social Mobility Foundation top 75 employer.
New entrants are expected to join on the minimum of the pay band.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.
For further information please see the attached notes for candidates which must be read before making an application.
Existing Civil Servants should note that some of the Home Office terms and conditions of employment have changed. It is the candidate’s responsibility to ensure they are aware of the Terms and Conditions they will adopt should they be successful in application and should refer to the notes for candidates for further details.
Transfer Terms: Voluntary.
If you are invited to an interview you will be required to bring a range of documentation for the purposes of establishing identity and to aid any pre-employment checks.
Please see the attached list of Home Office acceptable ID documents.
Any move to the Home Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk
Reasonable Adjustments
If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
- Contact Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs
- Complete the “Assistance Required” section in the “Additional Requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a language service professional
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.
Feedback
Feedback will only be provided if you attend an interview or assessment.
Security
See our vetting charter (opens in a new window).
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Apply and further information
Contact point for applicants
Job contact :
Recruitment team
Further information
[email protected]. If you are not satisfied with the response that you receive, then you can contact the Civil Service Commission.
