DBS COps Doc Handling TL 1 Blackpool, England
Job description
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Salary
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Financial, Procurement and Civilian People Services - GOV.UK (www.gov.uk)
Type of role
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Number of jobs available
Contents
Location
About the job
Benefits
Things you need to know
Apply and further information
Location
About the job
Job summary
Are you a dedicated person who is passionate about making a difference?
Would you like to work for the Ministry of Defence?
Defence Business Services (DBS) is one of the largest shared service organisations in Europe that provides a wide range of corporate services, to over 1.2 million end users, including serving and past military and families, as well as MoD civil servants and industry. DBS delivers large scale administration and smaller specialist services to enable the wider MOD to focus on its core aims, maintaining the UK’s Defence and Security. Services include Human Resources, Pay, Veterans, Finance and Procurement.
Our Vision - To support UK defence customers with outstanding service every time.- Our Mission - Together we will proudly support Defence, continuously improving and delivering flexible, timely, sustainable and value for money services that underpin the whole force and enhance operational capability.
DBS is committed to creating a great place to work for all our colleagues. We are building an inclusive culture and respectful environment that reflects the diversity of the society.
We want to maximise the potential of everyone who chooses to work for us through opportunities to develop your skills and experience. We also offer a range of flexible working patterns and support to make a fulfilling career accessible to you and offer a Civil Service pension with an average employer contribution of 27%. Where your role permits, we support a blended working approach alternatively known as hybrid working.
Come and join the DBS community today!
Applicants should note that DBS has recently undertaken a review of its operational locations in the North West, and will consolidate all activities in Blackpool. This means that DBS staff will move from both Walker House (Liverpool) and Cheadle Hulme in the late Summer of 2023 and initially relocate to Tomlinson House (Norcross). A further move, to the new Government Hub at Talbot Gateway in Blackpool, is scheduled to take place in 2026.
As a result, all vacant DBS posts in the North West will be advertised at Tomlinson House (Norcross). There is, however, an expectation that all DBS staff, irrespective of their agreed duty station, will travel to other DBS and/or MOD site(s), as required, to complete all necessary training and to participate in team or additional collaborative activities – detached duty terms may apply. Terms of transfer have been negotiated for DBS posts relocating in the North West. DBS also supports Flexible Working, which can be discussed in more detail at interview.
Job description
As the Document Management Team Leader you will be responsible for the day to day functions of the mail room, including the line management of a team of 11 AO staff, in accordance with DBS objectives and Key Performance Indicators (KPIs).
- Complete daily BAU activities to maintain the efficient and effective running of mail, scanning and reprographic services ensuring that all relevant security and data protection protocols are followed.
- Carry out regular performance management meetings with staff discussing progress and development needs, ensuring follow up action is taken.
- Attend management meetings to discuss staffing, hot topics, share best practice, identify trends, ensure consistency and meet SLA Daily Process Management.
- Investigate and take ownership of customer escalations and/or complaints.
- Maintain good working relationships with all customers.
- Undertake training and upskilling to support the changing business requirements.
- Practice continuous improvement considering the measurable benefit to the customer
This post is advertised at 37 hours per week
Person specification
- Be an excellent communicator with a high standard of customer service skills.
- Positive can-do attitude with the ability to problem-solve and achieve outcomes in a timely manner
- Ability to effectively manage expectations, take ownership of issues and persistently drive them to resolution.
- Ability to confidently work with IT, especially Microsoft products.
- An openness to feedback and confidence working with others.
- Ability to multi-task, set priorities and manage time effectively
- Previous experience in a customer service role.
- Line Management experience
Behaviours
We'll assess you against these behaviours during the selection process:
- Leadership
- Changing and Improving
- Delivering at Pace
- Managing a Quality Service
Benefits
- An environment with flexible working options Monday-Friday
- 25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years’ service (pro rata). In additional to 8 public holidays per year, you will also receive leave for HM The Sovereign's birthday
- Hybrid working where role permits
- An opportunity to be considered for Reward and Recognition - £250-£5000 per year
- Family-friendly policies including - parental leave and adoption leave
- Learning and development tailored to your role
- Professional and personal development of skills
- A culture encouraging inclusion and diversity
- Minimum of 15 days special leave in a rolling 12 month period for volunteer reserve commitments
- Special paid leave to volunteer up to 6 days per year
- A Civil Service pension with an average employer contribution of 27%
The post does not offer relocation expenses.
Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.
External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.
Things you need to know
Selection process details
Please ensure that at the application and interview stages of the campaign you review the Success Profiles Framework to assist you in the demonstration of your skills and experience.
Your suitability for the role will be assessed using the Success Profile elements that have been chosen for this campaign. Each element will be scored accordingly, and the successful candidate will be appointed on merit. Applications will be sifted on all Success Profile elements, but in the event of a high number of applications, an initial sift will be conducted on the following success profile elements:
Primary: Behaviour - Leadership
In this instance the remaining elements will be tested at interview.
At the application stage you will be assessed against the following:
- Behaviour - Leadership
- Behaviour - Changing and Improving
- Behaviour - Delivering at Pace
- Behaviour - Managing a Quality Service
At the interview stage you will be assessed against the following:
- Behaviour - Leadership
- Behaviour - Changing and Improving
- Behaviour - Delivering at Pace
- Behaviour - Managing a Quality Service
In the rare case where individuals have exact matching scores, the order of merit will be determined based on the behaviour scores at interview in the following order:
- 1 - Behaviour - Leadership
- 2 - Behaviour - Managing a Quality Service
- 3 - Behaviour - Delivering at Pace
- 4 - Behaviour - Changing and Improving
If candidate scores are still exact, the merit order will then be determined on the sift score in the following order:
- 1 - Behaviour - Leadership
- 2 - Behaviour - Managing a Quality Service
- 3 - Behaviour - Delivering at Pace
- 4 - Behaviour - Changing and Improving
Application sifting to take place on: 19/09/2023
Interviews are currently taking place via the following method: MS Teams (Preferred)
Interviews will be conducted week commencing: 26/09/2023
To assist with your application please find Link below:
Working for Defence Business Services - GOV.UK (www.gov.uk)
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Disability Confident Scheme
The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: [email protected]
Survey wording
MOD Recruitment Satisfaction Survey – we may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Notice sets out how we will use your personal data and your rights.
As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical.
The role currently being advertised has not been assessed as business critical and is therefore NOT open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer of employment withdrawn.
Feedback will only be provided if you attend an interview or assessment.
Security
See our vetting charter (opens in a new window).
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Apply and further information
Contact point for applicants
Job contact :
Recruitment team
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