David Lloyd Account Manager Manchester, England
Job description
About The Role
Are excited about making a difference
Have a positive and friendly attitude
Are local to the area
Have outstanding customer service skills
Atlas Facilities Management are looking to recruit an experienced National accounts manager with a leisure facilities background – the role is based throughout the U.K. overseeing our David Lloyd Leisure contract. Atlas FM has a long-term partnership with David Lloyd Leisure, together we make sure the gyms are clean and safe for members 7 days a week we are looking for someone with the attention to detail and a critical eye for quality.
What we are paying: £35,000 - £37,500 per annum
The hours you shall be working will be: 40 hours per week with flexible working hours depending on business demand.
We are looking to recruit an experienced Manager who is people focussed whilst being able to deliver outstanding customer service for our client. We are passionate about people and someone who is like minded that can align to our company values is essential.
If this sounds like you, we’d love to hear from you...
If you are enthusiastic, take pride in your work and have great attention to detail you’ll fit in perfectly with our award-winning team. Apply today and we’ll contact you soon.
About You
What you shall be doing/responsible for
Plan, organise within agreed budgets and timescales
Develop and maintain excellent client relationships so that we continue to meet and exceed our client’s expectations at all times
To have the ability to travel throughout the Uk
Recruit, motivate and develop direct reports
Develop management team through, appraisals, feedback, performance management and personal coaching
Communicate regularly with your team through team talks, monthly set meeting, toolbox talks ensuring the flow of information
Control contract operations; expenditure, budgets, client satisfaction, service delivery, client meetings, monthly call log/complaints reports, site visits
Ensure activities integrate with organisational requirements for quality management, health & safety, legal stipulations, environmental policies, duty of care uphold and safeguard
Promote the Company’s values and ensure integrity and corporate social responsibility is being met
Audit sites and make sure your team is undertaking the correct site audits compliance and quality assurance on a monthly basis
Develop individual accounts both in revenue and include service improvement and upselling other company services
Manage the mobilisation of new contracts, delegating tasks as and when necessary
Able to communicate and lease at all level through the company, making sure the right information is being received at the correct departments
Hold weekly and monthly meetings with client stakeholders
Ensure all PPM works are scheduled and client notified in providing relevant RAMS and Coordinate Subcontractors work flow for PPM works
Before you apply:
Please ensure you have the ability to demonstrate that you are able to deliver on the responsibilities. This shall be a competency-based interview and you shall be asked to give specific examples. We do require that the successful candidate has excellent people management and client relationship skills.
The successful candidate will need to demonstrate the following experience, skills, behaviours necessary to meet the requirements of the role:
Ability to work well in a highly pressurised environment and communicate effectively with all Stakeholders
To have the ability to travel throughout the Uk
Management experience from a Leisure / Cleaning background
Strong team working ethic and flexibility
Outstanding customer service and analytical skills
IT literate
Contract expenditure and budget control for portfolio
Employment Legislation
Demonstrable experience in KPI management and Compliance to all Service Level Agreements
ISO procedures familiarity
Direct report management experience / HR competency
Health & Safety awareness – ideally IOSHH
A right to work in the UK (please bring your evidence to the interview) this applies to both UK and Non-UK Nationals.
About The Company
What makes this job amazing?
Full learning and support from Atlas.
Free David Lloyd Gym Membership
50% discounted food and beverages at David Lloyd.
Wrkit – our employee benefits programme which helps you financially whilst maintaining a healthy lifestyle whilst you work (access to high street discounts, online training, home workouts and mindfulness classes, feedback surveys to tell us how you’re finding your work and much more).
The ability to progress your career within Atlas.
Learning and development lead by you: support in areas you like or want to learn more about.
The opportunity to work amongst people who value and support each other, achieving great results.
About Atlas
Our Purpose – To create Happiness
We approach work and life with a sense of fun, optimism and belief, and strive to have a positive impact on the world around us. We show kindness and compassion to all those we meet, ensuring everyone is safe and healthy. We deliver on our promises and go the extra mile every day.
We’re changing the way cleaning companies work – we ensure our people feel empowered in their workspaces and well listened to by their supervisors and managers. We have over 50 different nationalities making up our teams. In total we have 5,300 sites we look after and 8,600 employees across the country who work in a united, energetic rhythm. Each local team shares a mission: owning the spaces to deliver a wow-factor for their community. We take a people-first approach, and this starts with recruiting fairly, diversely and kindly.
