Datacentre Operations Analyst

Datacentre Operations Analyst Remote

Redcentric plc
Full Time Remote 10.56 - 12.04 GBP Today
Job description

Vacancy Name

Datacentre Operations Analyst

Vacancy No

VN207

Employment Type

Full-Time

Location

Home

Type of Vacancy

Permanent

Job Description (external use)

Based Woking, Surrey - GU21 3BA
  • 24/7 shift


  • The Analyst – Data Centre Operations will aid in the deployment, operation and management of the Customers in its centres. Reporting to the Manager – Data Centre Operations, this role primarily includes the managing of whitespace, colocation and managed customer racks, data cabling, power management, hardware installation, circuit installations, media handling, and fulfilling tasks for our customers on the data centre floor as and when required.

    Key Responsibilities
    This is not designed to be a list of all tasks undertaken but an outline record of the main responsibilities (5 to 10 maximum). These are indicative of the role and as such the job holder is expected to undertake other duties and responsibilities relevant in nature, level and grade.

    • Provide operational support to the required level for all customers based in a Site. This may include verbal and written communication as well as face to face interaction with various levels of customer employees
    • Manage maintenance and progression of records for all work and status updates by making use of the prescribed system to do so, i.e. the Ticketing System, Capacity and Tracking Systems, Online Tools and Databases etc.
    • Conduct work either for or at the direction of the company for itself or on behalf of its customers, i.e. audits (site and rack), cabling, cross connects, decommissioning, tape rotation, etc.
    • Implement and undertake the maintaining of the physical hosting infrastructure (racks, patch frames/panels, data and power tray work, data cabling and cross connects, Telco Carrier space).
    • Assist the Site Manager in the maintenance of the look and feel of the site in cooperation with the Product and Support Groups (floor walks to ensure cleanliness, removal of rubbish, process deliveries and collections, monitor and support mechanical and electrical function).
    • Communicate with the customer in order to manage the work for the support and setup of customer-specific requirements and when needed provide assistance to the relevant internal teams.
    • Work supportively with colleagues, operating in a collegiate manner at all times and in line with the Company’s values.

    Security Responsibilities

    Compliance to security policies and other company related policies and procedures are an integral part of employment. Therefore, all staff are expected to:
    • Ensure you are aware of and abide by all relevant Company regulations and policies relevant to the role.
    Follow Company / departmental policies and working practices, ensuring that no breaches of information security result from any actions.
    • Ensure data protection is maintained and information is made available on a need to know basis.
    Play an active role in the prevention of unauthorised access and damage to information.
    • Report security weaknesses and incidents appropriately to relevant personnel, including the Security function in a timely manner.

    Person Specification
    This section describes the sum total of knowledge, experience & competence required by the job holder that is necessary for standard acceptable performance in carrying out this role.

    Qualifications and Professional Membership
    Essential/
    Desirable
    Assessment Method

    Microsoft Certified Solutions Associate (MCSA) or Microsoft Certified Solutions Expert (MCSE) credential(s)
    Desirable
    Application/CV

    Cisco Certified Entry Networking Technician (CCENT) or applicable Cisco Certified Network Associate (CCNA) credential(s)
    Desirable
    Application/CV

    ITIL V3
    Desirable
    Application/CV

    Technical Competencies (Experience and Knowledge)
    Essential/
    Desirable
    Assessment Method

    Minimum one (1) year experience in a similar role such as experience gained in a Business Continuity or a Managed Services environment
    Essential
    Application/CV

    Experience handling and storing customer data
    Essential
    Application/CV

    Firm understanding of data cabling installation, management and patching
    Essential
    Application/CV

    Experience in using a ticketing system
    Essential
    Application/CV

    Understanding IT systems
    Essential
    Application/CV

    Rack Installation
    Desirable
    Application/CV

    SQL database scripting
    Desirable
    Application/CV

    Customer Service experience
    Desirable
    Application/CV

    Advanced Application Use (Excel, SharePoint, Google docs, Office 365 etc)
    Desirable
    Application/CV

    Computer hardware maintenance experience (troubleshooting,diagnostics, repair, replacement )
    Essential
    Application/CV

    Skills and Behavioural Competencies
    Essential/
    Desirable
    Assessment Method

    Excellent communication skills, written and verbal, for customer interaction
    Essential
    Interview

    Excellent organizational and time management skills
    Essential
    Interview

    Excellent communication skills, written and verbal, for customer interaction
    Essential
    Interview

    Special Requirements
    Essential/
    Desirable
    Assessment Method

    Job does involve shift work. 24/7
    Essential
    Application/CV

    Datacentre Operations Analyst
    Redcentric plc

    www.redcentricplc.com
    Harrogate, United Kingdom
    Peter Brotherton
    $100 to $500 million (USD)
    501 to 1000 Employees
    Company - Private
    Information Technology Support Services
    1997
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