Data Science SRE London, England
Job description
Big Bank Funding. FinTech Thinking.
Technology teams in the UK work closely with our global businesses to help design and build digital services that allow our millions of customers around the world, to bank quickly, simply and securely. They also run and manage our IT infrastructure, data centres and core banking systems that power the world’s leading international bank.
Our multi-disciplined teams include: DevOps engineers, IT architects, front and back end developers, infrastructure specialists, cyber experts, as well as project and programme managers.
Role Description:
The role as Data and Reporting Analyst within the Global Payments Solutions function, is to deliver reliable, accurate Service Management and availability data across the Global function.
The person in this role will be responsible for managing, collating and reporting comprehensive service metrics and reporting frameworks, whist ensuring that we also adhere to the Global IT standards. Your focus will be on measuring, analysing and reporting key performance indicators (KPIs)and operational metrics to assess IT performance, identify improvement areas and drive data-driven decision making. This is an excellent opportunity for a metrics-driven IT professional who thrives in a fast-paced environment and is passionate about leveraging data to improve Service Availability as part of our Vision 27 outcomes.
Responsibilities:
- Provide regular data-driven reports and metrics on service performance and opportunities to IT leadership and stakeholders.
- Continuously improve service data processes and practices based on lessons learned and feedback from stakeholders.
- Identify opportunities to further enhance our data and capture process, including automation.
- Use data analysis to highlight opportunities to improve the organisation
- Ensure effective engagement and participation of stakeholders in the day to day processes that capture Service availability and performance data.
- Respond to changing organizational and operational needs to help ensure that we are adapting our data models to meet the needs of the organisation.
- Stay up to date with emerging trends and technologies in Service Reporting and recommend innovative approaches to enhance the quality of the data captured.
- Proficient in using IT service Management tools and software
- Must have experience working within Financial Services, preferably within the Payments function
- Must have experience using Python to automate processes
- Strong knowledge of Service Reporting methodologies, frameworks, and industry best practices.
- Strong analytical and problem-solving abilities, with a focus on risk assessment and mitigation.
- The drive to become a Service Data Subject Matter Expert.
- Proven experience in IT Service Management, particularly in the Service data space.
The role will be based in London but some travel may be required. This role supports Hybrid working.
We believe that being open to a range of perspectives and cultures is vital for our business. We work hard to ensure our diverse and inclusive workplace reflects the communities we serve. We want everyone to achieve their potential – regardless of their gender, ethnicity, disability, religion, sexual orientation or age. If you have a different way of seeing the world, we are interested in hearing from you.
HSBC is committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We are proud members of the Disability Confident Scheme, and will offer an interview to disabled candidates who meet the minimum criteria for the role.
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