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We’re currently recruiting for a Microsoft Dynamics 365© (CRM) Data & Insights Analyst reporting into our Strategic Bidding & Content Manager. This role will have responsibility for understanding, strategic analysis and reporting on pipeline, relationship management and customer satisfaction.

Location: Flexible on location (Rushden & London main offices)
Contract: Permanent, full-time position. Also, able to consider part-time opportunities.

In this exciting role, as (CRM) Data & Insights Analyst you will provide a key role in assimilating data across the business on pipeline and opportunities, as well as customer relationship and satisfaction levels. Competitor and consultant analysis to support business decision making and key account plans at individual business stream and Group level. This includes supporting the Strategic Bidding and Content Manager with insights generated in CRM and Kier IQ to produce a monthly report to the Kier Group Executive Committee.

Key Responsibilities

• Working with the Strategic Bidding and Content Manager and the Corporate Affairs Director on the delivery of the Kier Customer strategy
• Conducting reporting and analysis of pipeline, prospects, and cross selling at a Group level using Microsoft PowerBI© and Excel
• Supporting the implementation, embedding, understanding and use of the Microsoft Dynamics 365© tool among the network of users across Kier
• Requirements gathering, analysis and prioritisation in line with Kier Group’s Microsoft Dynamics 365© upgrade programme
• Educate the business on the value and importance of data engineering to identify further pipeline opportunities through data insights
• Developing Microsoft PowerBI© reports and datasets to achieve advanced insights for the Group. Working with super users to assist engagement and cascading of governance

Who are we looking for?

• Experience of maintaining a large multi-user Microsoft Dynamics 365© CRM system
• Exceptional understanding of Microsoft Dynamics 365© and Microsoft PowerBI©
• Complex data analytics and translation to simple reporting
• MS Office including Excel skills, Power Queries and Power Apps©
• Ability to communicate complex data and messages in a simple way
• Challenge traditional thinking to solve problems
• Ability to prioritise and manage conflicting projects/demands
• Highly responsive & organised with excellent attention to detail
• Driven by business and customer needs always giving great service
• Previous experience contributing to strategic governance forums taking ownership for all Microsoft Dynamics 365© data architecture related activities

Benefits at Kier

We’re proud to be able to offer our fantastic employees a wide variety of benefits that you can tailor to your needs. Some of our favourites include:

• New and enhanced family friendly policies, including eight weeks paternity leave, 26 weeks maternity leave, pregnancy loss leave, surrogacy leave, menopause guidance and more
• 26 Days annual leave
• Green car scheme
• Matched pension up to 7.5%

And so much more! You can read the full details of all our benefits on our website: www.kier.co.uk/careers/rewards-benefits

Who is Kier?

We’re made up of six business units, Group Functions, Construction (including Kier Places), Highways, Infrastructure, Utilities and Property, and as a group, our purpose is to sustainably deliver construction and infrastructure services which are vital to the UK. Look at our sustainability objectives: https://www.kier.co.uk/sustainability/

At the core of all our projects is technical excellence, utilising the latest building methods and innovations to ensure we offer the best value to our clients as sustainably as possible.

Our projects are those that support the local communities we work in, helping them thrive and progress. We are collaborative, trusted and focussed in all that we do, and our people are essential in helping us achieve our goals.

Diversity and inclusion

Making Kier a diverse and inclusive place to work is a huge priority for us. We’re proud of the steps we’ve taken so far, but we know we must always do more. Our employees are key in shaping Kier’s diversity and inclusion (D&I) initiatives, and our people have made a huge impact on how we work, by using their experiences to shape our policies and initiatives.

You can see more about our D&I action plan here: https://www.kier.co.uk/media/6668/di-roadmap-2021.pdf

Please note, interviews may take place before the closing date, and we reserve the right to close applications early.

Closing Date: 3 May 2023

We appreciate applicants from all backgrounds, and we specifically encourage those from underrepresented communities to apply. Take a look here to learn more about our commitments to diversity and inclusion. If you require any reasonable adjustments during any part of the application process, please let us know so we can discuss and arrange these by emailing [email protected].

Recruitment Agencies - opportunities at Kier are managed by our internal recruitment team. We are unable to accept unsolicited CVs and communications from external recruiters. If there is a specific business need a member of the recruitment team will engage with agencies who have signed up to our PSL to ensure all CV’s are uploaded onto our portal to be considered. For further information, visit our Careers Help page