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Job description

Essential Duties and Responsibilities:

• Receive and process incoming parts orders from customers via phone, email, or fax.
• Effectively respond to customer questions and inquiries with suitable solutions.
• Process and monitor in-house customer repairs of equipment, ensuring materials are timely processed and invoiced.
• Prepare customs documents and air bills as required.
• Issue invoice credits as required.
• Issue invoices for re-billable freight charges.
• Generate quotations.
• Work closely with internal Purchasing and Manufacturing Departments to obtain current part pricing and lead times.
• Other duties as assigned.

Minimum Education and Qualifications:

• High School Diploma or Equivalent.
• 1 year of experience handling a high volume of inbound calls or working in a customer support role.

Additional Knowledge, Skills, & Abilities:

• Excellent interpersonal skills with strong written and verbal communication skills. Superior customer service skills.
• Solid computer skills with a proficiency in Windows-based programs.
• Excellent phone etiquette.
• Basic data entry/keyboarding skills.
• Must be able to multi-task and establish priorities.
• Must be a forward-thinker with a continuous improvement mindset.
• Ability to thrive in a constantly changing environment.
• Possess and demonstrate effective time management, organizational and problem-solving skills.
• Possess a high level of accuracy and attention to detail.

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Work Location: In person